It Help Desk

Job description

PURPOSE OF POSITION:

The Internet Support Help Desk is responsible for providing the highest level of customer service for internet and IT-related requests. CWEP seeks an applicant with a combination of strong communication skills and the ability to apply logic to troubleshoot problems. A basic understanding of IT and networking concepts is preferred, but not necessarily required. Training is provided. GREAT customer service is a must. This position will assist with extending our support hours into the early evening. We can often work around a college schedule. Applicant must be able to lift, carry, push, or pull up to 50lbs and must also obtain a Class E Missouri Commercial Drivers License within 120 days of employment. CWEP Application and resume are required. Please complete the online CWEP Application at https://cwep.com/about/open-positions/. The starting wage is $15 - $20 per hour with excellent benefits.

ESSENTIAL JOB FUNCTIONS:

• Responsible for providing technical assistance and support related to computer systems, hardware, and software.
• Design, develop, install, and maintain our corporate communications networks made up of cabling, computers, printers, switches, routers, radios, and other electronic devices.
• Support our ISP customers by providing reliable internet service, troubleshooting internet outages, and scheduling repairs.
• Maintain documentation related to services, customer installation, inventory maintenance, and service orders.
• Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Work with team members to develop and deploy new security strategies to make sure that all systems and data are secure.
• Support continuous improvement efforts and the change management effects associated with the implementation of improvements.
• Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
• Performs other related duties and tasks as required or assigned by management.

QUALIFICATIONS:

Education and Experience:

Bachelor’s degree in Computer Science; 2 years’ experience as a IT Help Desk, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset.

Licensing/Certification:

Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification

Knowledge, Skills and Abilities:

• Knowledge of Windows and Linux/Unix OS’s, Microsoft Active Directory, Web browsers, Microsoft Office 365, Wi-Fi, Ethernet/IP, DHCP, NAT, HTML, SMTP, networking, and cable termination.
• Ability to clearly communicate and consult with vendors and clients.

Physical Requirements:

Ability to lift, carry, push, or pull up to 75lbs.

Working Conditions:

Normal office environment and field construction sites; with some travel required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Must submit CWEP Application found at https://cwep.com/about/open-positions/

Must live within 25 minutes of 627 W. Centennial Ave. Carthage Mo, 64836

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Carthage, MO: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Multiple locations