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Form of workIT Help Desk Technician
Cohen-Esrey, LLC is seeking a full-time IT Help Desk Technician for our corporate office located in Merriam, KS. This position is responsible for direct and remote IT Help Desk support to company team members including:
Company Overview
Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately ninety properties in nineteen states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!
Benefits
- Paid Time Off
- Paid Holidays
- Medical/ Dental/ Vision
- Voluntary Life and Disability Benefits
- 401(k) + company match
- Education Reimbursement
- Referral Bonus Program
Roles & Accountabilities
- Diagnosing and resolving hardware and software problems for company team members
- Receiving and responding to Help Desk phone calls and Help Desk tickets
- Installing, configuring, and troubleshooting Windows Operating systems
- Administering Microsoft Active Directory and Office 365
- Creating and maintaining end-user accounts, permissions, and access rights
- Setting up PCs including hardware and software installation and configuration
- Assessing and making recommendations on computer and software purchases
- Applying updates and patches to computers
- Configuring printers, copiers, scanners, and other office equipment
Qualifications:
- Strong technical problem solving/analytical abilities
- Strong commitment to quality customer service
- Familiarity with Windows operating systems, Microsoft Office 365, and Active Directory
- Familiarity with basic computer hardware, printers, scanners, network, and wifi
- Strong verbal, written, and interpersonal communication skills
- Ability to be either self-directed or closely managed depending on the nature of the project or task
To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.
