IT Help Desk Technician

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!
We are looking for a talented IT Help Desk Technician to join our growing team. As a IT Help Desk Technician , you will be responsible for troubleshooting and resolving IT service issues and providing Help Desk support. You will also assist with technical planning, documentation, and delivery. As an integral part of our team, you will play a crucial role in delivering optimal technology solutions to end users.
**This position is on-site in our Miami office.
Responsibilities:
• Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites.
• Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users.
• Assist users with setup, configuration, and usage of applications, peripherals, and web-based services.
• Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling.
• Set up phone extensions and configure call flows in our VoIP system.
• Create and update baseline OS install images for workstations.
• Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases.
Qualifications:
• Associate's degree (A. A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience.
• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus.• Familiarity with best practices for information security.
• Knowledge of Office365, Salesforce, and VoIP systems.
• Strong ability to diagnose technical problems and implement effective resolutions.
• Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team.
• Familiarity with video surveillance and access control systems is a plus.
• ITIL, A+, and/or Network+ certifications are a plus.
• Experience assembling, repairing, and upgrading PCs
Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:

• Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
• Life insurance provides peace of mind for you and your loved ones.
• Paid time off, allowing you to recharge and enjoy life outside of work.
• Access to a 401(k) plan to help you plan for a secure financial future.
• Employee discount to take advantage of great deals on our products and services.
• Opportunities for paid training to develop your skills and advance your career.
• Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.