It Service Desk Technician

IT Service Desk Technician

At Rifle Paper Co. our Full-Time IT Service Desk Technician provides IT hardware and software support throughout the organization. This includes on-site support at our Maitland Warehouse, Winter Park studio, NYC design studio, and employees located throughout the country.

Responsibilities - What You'll Do

• Review Help Desk tickets daily, assign priority, and work tickets to completion. 
• Escalate complex help desk tickets to Systems Administrator or vendors. 
• Work to reduce Help Desk response time and reduce time to ticket closure. 
• Deliver excellent and efficient customer service to employees at all levels of the organization. 
• Communicate with employees to resolve issues and provide status updates.  
• Following Rifle Paper Co.’s SOPs, order and set up all new hire computers, hardware, and software.  
• Facilitate and assist with IT projects as necessary. 
• Periodically provide technical support for Rifle events such as town halls and board meetings that may require preparation and testing outside core business hours.

Qualifications - What You Have

• 2+ years of experience in a Help Desk environment, hands-on experience with Windows /Mac OS (required) and Active Directory. 
• IT certifications such as  CompTIA A+ or similar valid certifications are preferred. 
• Experience supporting on-site and remote employees; Warehouse management software is strongly preferred. 
• Ability to communicate effectively and efficiently through multiple channels: face-to-face, phone, Zoom, Slack, and email. 
• Exemplifies the Rifle Paper Co. core values of creativity, welcoming, authenticity, collaboration, adaptability, and optimism

We offer a rewarding role with great benefits, standard schedule, professional on-the-job training and growth plans!