It Help Desk Specialist

ABOUT ALEUT FEDERAL

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

Position Functions

• Supports day-to-day customer support and troubleshooting activities; resolves technical issues reported by remote users.
• Maintains and operates system applications on user computers.
• Maintains all hardware and software inventories and assets as a daily, critical responsibility.
• Installs, configures, and maintains devices in support of contract requirements.
• Maintains system documentation.
• Establishes and manages support related project timelines and short-term goals.
• Provides technical assistance, training, and hands-on help for users of systems in compliance with project-related requirements and quality control plans.
• Recommends future desktop requirements and system enhancements.
• Performs routine system administrative functions including user file transfers, disk management, addition/deletion of user accounts, installation, configuration, testing, maintenance, and troubleshooting.
• Performs other duties as assigned.

Education/Training

• High school diploma or GED
• Advanced education in computer science, management information systems, or Mathematics preferred

Experience

• At least two (2) years of Help desk support, including PC support, diagnostic/troubleshooting/repair experience, or equivalent, preferred.
• Inventory control experience highly desirable.
• Knowledge of client/server applications and procedures.
• Familiarity with system documentation standards and procedures.
• Experience with remote communications operations involving a variety of protocols.

Skills/Abilities

• Ability to work effectively across the organization with management, other team members, and customers.
• Ability to coordinate and communicate activities, status updates, outage notifications and schedule information with clients, other IT personnel, and other team members.
• Excellent customer service skills.

Special Requirements

• Must be able to pass pre-employment background screening.

• This is a Hybrid position where the work can be performed both remotely and onsite according to business needs.

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