It Help Desk Analyst

Meyer Utility Structures is searching for an IT Help Desk Analyst to work as a part of our Corporate IT Support Team in Memphis, TN.  The IT Help Desk Analyst is responsible for installing and configuring computer software, hardware, systems, printers and scanners for our Memphis office and Meyer Utility Structure’s multiple plant locations, both in-person and over the phone.

Meyer Utility Structures, an Arcosa subsidiary, is an industry leader in the engineering design and fabrication of concrete, lattice, and tubular steel structures for transmission, distribution, and substation applications. With over sixty years of innovative engineering and manufacturing expertise, Meyer has helped to author and validate many of today’s transmission industry standards and specifications.

What You’ll Do:

• Provide technical support for users, managing help-desk tickets and ensuring they are completed based on priority and urgency of the issue – identify/escalate critical tickets
• Set up workstations for new employees, assist in onboarding set-up for new employees
• Manage, deploy, and test user desktop systems
• Install, update and monitor applications on workstations
• Troubleshoot user workstation issues and associated peripherals and accompanying software, as well as basic networking and application problems
• Provide IT support on site at corporate office and remote locations, as needed
• Respond to phone and email support inquiries
• Provide general software support for approximately 1000 users
• Reimaging of PC and laptops as needed
• Install and support printers locally and networked in main and remote offices
• Apply knowledge of technology, company policies and standard practices to resolve problems
• Set up and update documentations and inventory tracking of company resources (Hardware and Software Licenses).
• Collaborate with the IT team to complete tasks and projects

What You’ll Need:

• 2 – 3 years of previous Help Desk customer support experience
• 2 years of College/ Technical School or 3+ years of work-related experience
• Proficiency with MS Windows Operating Systems
• Knowledge of MS Office
• Experience working with Help Desk ticket management software
• Knowledge of software/hardware installation, troubleshooting and repair
• Strong analytical, evaluative and problem-solving abilities
• Good time management and organizational skills
• Excellent attendance and punctuality
• Ability to multi-task in a fast-paced environment
• Excellent written and oral communication skills
• Ability to comply with all company guidelines, policies, procedures and embrace company core values