It Help Desk Ii

Hours: Monday - Friday | 8:00am-5:00pm EST
We are seeking candidates in the Charlotte, NC area. This is a remote position, however, you may have the chance of going onsite.
Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? The Longleaf Network has a place for the right candidate. Responsibilities include:

• Providing technical support to system users and customer support staff
• Provide timely, accurate service to generate high customer satisfaction and mentor teammates to do the same
• Evaluate user needs, defines technical problems, and work with engineers to determine solutions.
• Assist customers in implementing solutions.

In addition, the ideal candidate follows the triage process and documentation expectations and models the behavior to teammates.

We offer:

• Competitive salary and generous bonus structure ($44,876 - $52,153 depending upon skill level)
• Full benefits package, including free health & vision, disability, and life insurance for employees.
• Training programs to improve your skills and prepare you for advancement
• Paid vacations and holidays, including your birthday
• A family-friendly environment
• Challenging projects in a fast-paced environment
• Collaborative process
• Growth opportunities

Desired Skills and Experience

• A 4-year degree in computer science or related field
• 1+ Year of relevant service as an MSP Help Desk Technician
• Demonstrated leadership ability, regardless of job title
• Excellent written and verbal communication skills
• Demonstrated problem-solving and troubleshooting skills
• A natural fit with our corporate culture and values
• Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus

About Longleaf

The Longleaf Network is a provider of outsourced IT services for a variety of clients and industries. We've been growing steadily since opening our doors in 2006 and serve 450+ locations nationally. We have offices in Greensboro, NC but have many positions that are full-time remote from all over the US.

We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.

COVID-19 Considerations
This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe.