It Help Desk Specialist

Atlas Solutiopns is an apple certified IT organization focused on Mobile Device management and hi-level enterprise support.

About the role: We are seeking a highly motivated and customer-oriented individual to join our IT support team as a Help Desk Specialist. The ideal candidate will have a passion for solving technical issues and providing excellent customer service.

Responsibilities:

• Respond to customer inquiries through phone, email, and chat, providing technical support and troubleshooting assistance
• Log and track customer issues using a ticketing system
• Resolve technical problems, diagnose and fix software and hardware issues
• Provide first-line support for basic technical issues, escalating more complex problems to higher-level teams as necessary
• Update customer accounts and databases with accurate information and status updates
• Contribute to the development of IT policies, procedures, and best practices
• Continuously improve technical knowledge and customer service skills\

Requirements:

• 1+ years of experience in a Help Desk or technical support role
• Strong customer service and communication skills
• Ability to troubleshoot and resolve technical problems effectively
• Knowledge of common software, hardware, and operating systems
• Ability to work well under pressure and in a fast-paced environment
• Basic understanding of networking concepts and technologies

We offer a competitive pay, as well as opportunities for growth and advancement within the company. If you are a team player with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $30.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in Davidson, NC 28036