Address
Form of workYour Opportunity as the Analyst, IS Support Services
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Onsite
In this role you will:
As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smucker's service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Additional skills and experience that we think would make someone successful in this role (not required):
Learn more about working at Smucker:
Follow us on LinkedIn®
#LI-CM1
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Onsite
In this role you will:
As a Support Services team member, you provide insightful advice and friendly technical support to users in need. You quickly diagnose hardware and software issues, explaining situations with patience and empathy. After determining what the issue is, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Smucker's service commitment with style, speed, and skill. You earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
- Provide Tier I & Tier II support for mobile devices (smart phones, pads, tablets)
- Provide Tier I & Tier II support for Microsoft O365, desktop operating systems and software to end-users
- Image, configure and deploy PCs in an enterprise environment
- Deploy and repair local and network printers
- Install and configure software applications
- Install and support VPN client software
- Provide after-hours support as needed
- Document (create/update) Standard Operating Procedures (SOP's)
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
- Strong customer service skills with an aptitude for problem solving
- Ability to maintain composure and customer focus while troubleshooting and solving technical issues
- Ability to adhere to a schedule of customer appointments
- Team player with strong people skills
- Skilled in the Microsoft Office Applications
Additional skills and experience that we think would make someone successful in this role (not required):
- Previous Help Desk experience
- Bachelor's degree
- Knowledge of the ServiceNow Platform
Learn more about working at Smucker:
- Our Total Rewards Benefits Program
- Our Thriving Together Philosophy Supporting All Impacted by Our Business
- Our Continued Progress on Inclusion, Diversity and Equity
Follow us on LinkedIn®
#LI-CM1
