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Form of workAre you an inquisitive, logical thinker who loves working with the latest tech? Pairing this with a customer-driven mindset could make you a perfect candidate for our IT Support role.
A Support Desk Analyst will work with desktop operating systems, remote access technology, and virus cleanups on the regular. Troubleshooting Windows, Active Directory, and group policy modifications are a routine part of the job duties for this role. The ability to effectively communicate with customers that have varying degrees of technical knowledge is critical and something we pride ourselves on as a company.
The ability to multi-task is a must as you will be assigned multiple tickets at once with the expectation of documenting your work. If you are looking for an opportunity to help end-users with their technology needs and learn new skills in the process, this could be the perfect position for you.
Salary: $40,000 - $45,000
We are always looking for talented, passionate technical resources.
Requirements
- Excellent oral and written communication skills
- Excellent customer service and problem-solving skills
- Excellent planning, organizational, and time management skills
- Ability to think creatively and document standard tasks
- Demonstrated experience at quickly adapting to change
- Understanding of network infrastructure (WAN, VPN, routers, switches, firewalls)
- Windows, Active Directory, and group policy troubleshooting
- Motivated and willing to obtain industry-standard certifications if necessary
- Must have a valid driver's license and ready access to a personal vehicle
Benefits
For more information about our company and to get a feel for our company culture, please visit atnetplus.com. At a high-level, we offer:
- Flexible Full-Time remote working schedule
- Competitive wages
- Full Insurance Coverage (Medical, Vision, Dental)
- 401k Pension Plan with up to 5% Match
- 16 Days of PTO to Start
- Training/Certification Reimbursement
- Tight-knit team environment
- Career pathing and growth opportunities
