Part-Time Teller

Position Profile

Responsible for accurately processing a variety of member transactions and inquiries while providing Great Personalized Service (GPS). Actively build relationships with members, identify financial needs, and refer products and services to meet those needs. Maintain security of cash, checks, and member information.

Essential Functions and Basic Duties

• Completes efficient and accurate member transactions, including, but not limited to:

o Deposits

o Withdrawals

o Transfers

o Payments

o Cash Advances

o Coin Orders/Currency Processing

o Official Checks/Money Orders

• Examine cash and checks for validity, proper endorsement and negotiability

• Follow policies and procedures to minimize risk

• Actively cross-sell credit union products and services

• Complete end of day balancing cash and checks

• May perform opening and closing duties of the teller area

• Support and promote team spirit by assisting others in the department and in other areas of the credit union when applicable

Leadership and Professionalism

• Maintains timely and regular attendance to meet member needs

• Easily adapts to change and embraces new ideas

• Prioritizes and manages multiple demands

• Fulfill Hiway’s Core Purpose, Core Values, and GPS standards

• Meets performance goals

• Adheres to any and all current and/or future policies, procedures, and guidelines

• Assumes all duties as assigned by management

Required Knowledge, Skills, and Abilities

• Strong verbal and non-verbal communication skills

• Display professional image and maintain a positive, service-oriented attitude

• Reasoning and analytical skills

• Well organized, accurate, efficient, detail-oriented and able to work independently or on a team

• Math aptitude and keyboarding skills

• Knowledge in Microsoft Office products

• Problem solving skills

• Flexibility to meet the changing demands of the organization

Desired Knowledge, Skills, and Abilities

• Previous customer service experience

• Previous cash handling experience

Physical Requirements

• Prolonged periods sitting and/or standing at a desk in a stationary position and working on a computer (70% or more)

• Constant Use of hands/fingers for use of a computer or other office equipment

• Occasional stooping, kneeling, or crouching to maintain files

• Ability to talk/hear/see to communicate ideas and information so others will understand, and to observe details at close range

• Must be able to lift up to 30 pounds at times.

Our Company

At Hiway, we focus on people, not profits. As a member of our team, you will be working with a diverse and experienced group of people dedicated to helping members meet all their financial needs, where our associates are given the tools and opportunities to thrive and grow within their careers.

Hiway's foundation is based on making a difference in our members' lives and fostering strong, long-lasting relationships within our community. Since the early 1990s, Hiway associates have organized various opportunities to help our community through donations and volunteering. Hiway has supported financial literacy efforts in the schools for more than a decade, delivering hundreds of presentations and reaching more than 4,000 students since 2016. It is our vision to improve the quality of life of the communities we serve through education, scholarships, in-kind support, and volunteerism.

Our Commitment

Hiway has had a longstanding commitment to diversity, equity, and inclusion; partnering with the African American Credit Union Coalition is just one more step in that direction. To build upon this commitment, Hiway created an internal Diversity, Equity, and Inclusion (DE&I) Committee to champion ongoing training and education for all associates and increase collaboration and discussion surround diversity and inclusion between its staff and the company’s senior management.

Our Values

• Integrity: Do it right, build trust, uphold high standards, operate ethically, inspire honesty

• Engagement: Be positive, embrace change, invest in others, collaborate, share your passion

• Excellence: Do it well, analysis by example, exceed expectations, influence others, learn from mistakes

• Innovation: Be creative, provide solutions, take bold steps, influence change, encourage open minds

• Respect: Show care & compassion, be accepting, embrace diversity, show empathy, own the outcome

• Community: Make a positive impact, value people over process, build relationships, be passionate

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Hiway Credit Union.

Hiway Credit Union complies with Bank Secrecy Act/Anti-Money Laundering/CIP (U.S. Patriot Act), privacy procedures and policies.