Address
Form of workDescription:
Under direction from the Service Delivery Manager, IT Specialist I identifies, researches, and resolves routine technical/Help Desk tier 1 & occasionally tier 2 issues with Windows 10. Office 365, use Active Directory. Provides support to end users for computer, application, system, device, access, and hardware issues. Documents, tracks, and monitors issues using applicable systems and tools. Responds to telephone, email, walk-ups, and on-line requests for technical support. Additionally, may coordinate with other teams or departments to resolve user issues.
• Work with software developers, financial analysts, call center representatives, care management, nurses and doctors to troubleshoot and resolve IT related issues.
• Performed software deployment to user machines remotely.
• Resolved user access issues by providing correct Active Directory groups to user’s account.
• Troubleshooted basic Microsoft Azure related issues by providing and releasing access to company specific access groups.
• Troubleshoot and resolved Citrix related issues, including outdated software versions requiring updates, cache issues and memory space consumption.
• Performed software troubleshooting for applications including Jabber, Adobe, Microsoft Office Suite, and RightFax.
• Assign tickets to appropriate IT help desk leads when specific issues required further SME assistance such as user account creations or providing software licensing to users on various software.
Experience with Cisco Call Manager preferred
Healthcare IT Support experience preferred
Skills:
Desktop, Windows 10, Help desk, Help desk support, Service desk, Customer service
Top Skills Details:
Desktop,Windows 10,Help desk,Help desk support,Service desk,Customer service
Additional Skills & Qualifications:
Responsible for ordering, configuring, and deploying company-wide mobile devices after proper approval and paperwork have been submitted to the help desk.
Develop end-user training curriculum and train users on application usage.
Analyze and resolve desktop computer, scanner, printer, and miscellaneous peripheral issues.
Manage and maintain accurate company-wide inventory of IT related equipment including but not limited to desktop computers, cell phones, scanners, fax machines, printers, laptops, monitors, hotspots and any item deemed IT related.
Responsible for entering, updating and closing service tickets through the help desk application, providing support at the desktop level, through remote software and at home user locations including but not limited to hardware\ software and VDI support.
Administration of user accounts on mutable application platforms.
Thoroughly document inconsistencies/ issues/ concerns for follow-up and /or resolution by the software vendor.
Report the status of assigned tasks and / or related problem issues to the application implementation team.
Create departmental workflow diagrams as they relate to the application program.
Develop policies and procedures related to application configuration, general usage, and maintenance.
Responsible for AD administration and integrity of AD information.
Responsible for Desktop Patch management scheduling and monthly reporting.
Responsible for managing and reporting desktop encryption monthly.
Responsible for detailed documentation of all processes to ensure Help Desk are secure and compliant with HIPAA requirements.
Responsible for planning and executing updates and new technologies as required to ensure production up-time is maintained.
Manage and maintain service delivery application servers, through support calls, renewal of third-party applications, and upgrades as required to ensure proper functionally.
Responsible for desktop security through USB and CD\DVD monitoring through policy setting
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
