Sr It Service Desk Analyst

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Become a part of a team of IT Service Desk analysts supporting our internal employees.
The Sr IT Service Desk analyst is responsible for providing first call case resolution, case triage, escalations, and high levels of customer service. They i ndependently process internal service requests and incident cases for all technology domains. Troubleshoots issues directly with users in a professional manner. Mentors, trains, and assists junior analysts. Are you the right fit?
Are you excited to join the IT industry and learn the trade while helping your fellow employees? Do you have great people skills and a passion for technology?
What you will contribute:
Troubleshooting incident cases with associates in a professional manner to help them get back to work. Follow runbooks and case procedures to ensure consistency of experience. Develop root cause analysis (RCA) documents for incident cases so that they can be solved faster in the future. Develop and write knowledge articles so that associates can help themselves.
Academic and Professional Qualifications:
Bachelor's degree or equivalent experience.
The ideal candidate will have:
Typically requires 4-7 years of experience in IT Service Desk support.(preferred) Certification CompTIA A+ (Preferred) Certification ITIL Foundations (Preferred) Certification Security+ (Preferred)
Excellent customer service skills and empathy for those experiencing technical challenges.
Strong troubleshooting skills.
Travel Requirements:
Less than 10 % overnight, out-of-town travel may occur on occasion.
Working arrangements:
Hybrid, 3 days in office, 2 days remote.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network .
Interested in learning more?
Take a look at our Culture , Benefits , Early Talent Program , and Additional Openings .
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture , Benefits , Early Talent Program , and Additional Openings .
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
Veradigm' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
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