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Form of work3 Reasons Consulting, LLC is looking for an IT Support Analyst. The IT Support Analyst will be responsible for receiving, documenting, and processing IT support requests. Analyst will track IT support requests to completion, provide technical assistance to users to assess the issue, provide resolution, and forward triaged issue to next level support. The analyst will report for duties as scheduled for rotating 8-hour shifts and weekends.
Desired Education and Qualifications:
- Active Secret Security Clearance
- Security+ CE certification
- Windows 7 (or greater) Certification or completion within 90 days of hire
- Minimum 2 years experience in providing help desk support of networks, web applications, software, and hardware in a Windows environment
- Demonstrated knowledge and experience with Remedy
- Must have the ability to interact and work with a diverse customer base
- Must have the ability to communicate verbally in person and over the phone
- Call Center experience in an Enterprise environment a plus
- Active Directory experience a plus
- Must have experience in three or more of the following areas:
- 2 years' experience as a PC technician
- 2 years' experience in Microsoft Operating Systems Windows 7 and Microsoft Office applications
- 2 years' experience managing and supporting peripheral devices such as printers, scanners, video cards, and other plug and play devices
- 2 years' experience of basic networking essentials, cabling, and wireless networks
- 2 years' experience with remote access technologies (I.e., VMware, VPN)
- 2 years' experience with security systems such as Anti-Virus, WSUS, Retina, and HBSS
- 2 years' experience with remote support applications such as Dame Ware, Juniper, of SCCM
Company Paid Standard Benefits:
- Short/Long Term Disability
- Basic Life Insurance
- Direct Payroll Deposit
- Leave Accrual
- Holidays
- 401(k) Match
Employee/Company Shared Benefits:
- Additional (Voluntary) Life Insurance
- 401(k)
- Medical Coverage
- Dental Coverage
- Vision Care Plan
- Flexible Spending Account Plan
