It Field Technician/Pc Technician/Printer Technician

BCforward is currently seeking highly motivated Field Support for an opportunity located at New York, NY  

Position Title: Field Support 

Location: New York, NY

Expected Duration: 24+ Months with possibility of extension 

Job Description: 
This customer facing field break/fix position provides a wide range of hardware support and related services. Supported products will be HEAVILY focused on the hardware repair of client print devices (DesignJet, A3, LaserJet) and is a required skillset. Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success.
This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow client’s business in a profitable manner and within budget. It is imperative that the candidate understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: hardware repair, hardware configuration, installations, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.
CORE COMPETENCIES FOR SUCCESS:
• Experience and ability to troubleshoot various hardware problems logically and systemically on client print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
• Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)
• May also involve third party software
• Onsite customer facing experience
• Strong mechanical aptitude, working with tools and various alignment apparatus
• Alignment with customer’s business needs while maintaining client’s contractual commitments
• Able to balance and prioritize multiple activities and issues
• Successful cause and effect understanding of financial perspectives on the business
• Strong interpersonal verbal/written skills, especially in person while on a customer site. This is critical to relationship building and customer satisfaction
• Attention to detail and commitment to administrative responsibilities
• Exercise solid business-based decision making skills, taking appropriate risk to insure that both client’s and the customer’s business need are met
• Independent thinking while adhering to standard technological, mechanical, and business procedures
• Industry and client product knowledge that provides solid technology solutions and options to the customer
• Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
• Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations
• Highly skilled at prioritization, planning, working independently all within policies and business standards
• Demonstrated technical/mechanical aptitude for learning new technology
• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight
Availability to work both scheduled and unscheduled overtime (~10%)
• Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays
MISC
• Dress: Business Casual (Casual slacks, processional shoes, client log shirt (shirts provided)
• Cell phone service reimbursement
• client laptop and printer will be provided
• Reliable personal auto required. Mileage is reimbursed
• High School diploma or equivalent, plus additional hardware technology training. College preferred
• Background checks will be completed. This may include, but not be limited to employment history, education, drug, credit, and sex offender registries. It is also dependent on customer agreements. You may be called anytime during your employment to participate in a background check