It Consultant I

• Configuring and installing personal computers and software in a network environment. Providing first-line technical support to clients through helpdesk or direct customer consultation.
• Responding to requests for technical assistance in person, via phone, and electronically. Evaluating, purchasing, configuring, installing, and tracking hardware and software.
• Analyzing, diagnosing, and resolving software and hardware issues. Researching options for equipment upgrades and replacements.
• Assisting customers by remote access or guiding the customer to correct an issue. Troubleshooting and diagnosis of technology problems.
• Developing and providing documentation for assigned systems. Installing and upgrading a variety of desktop software packages.
• Communicating with vendors for technology hardware and software purchases and support.
• Recording support interactions within the IT Service Desk tracking software.

Working Conditions:
Work is performed primarily in an office environment. Employee regularly sits for long periods of time at a computer screen. Physical exertion is required for lifting up to 50 pounds. Installation of various computer parts may also require bending, kneeling, stooping, reaching, and crawling.

• AA degree in information technology, computer science or related field and two years of progressive responsibility.
• Current Washington State Driver's License or have requested and obtained an appropriate accommodation.
• Knowledge of hardware including personal computers, communication devices, printers, plotters, etc.
• Knowledge of software including network and desktop operating systems, office automation, programming languages, database products.
• Employment is contingent upon passing a security background investigation.

To be successful in this position, candidates will possess the following knowledge, skills, and abilities:

• Windows 10 configuration, installation, troubleshooting and support in a complex network environment.
• Experience installing printers, plotters, and scanners. Excellent customer service skills.
• Ability to communicate effectively, both orally and in writing, at all levels within the organization.
• Ability to establish and maintain effective working relationships with a variety of individuals and groups including customers in high stress situations.
• Ability to manage small, complex information service projects from inception through completion.
• Ability to participate as a member of a team and utilize the resources of other team members. Ability to prioritize work, meet deadlines, and manage many projects simultaneously.
• Punctual, regular, and reliable attendance.

The ideal candidate will also have the following:

• Windows Operating System, Office 365, Systems Center Configuration Manager (SCCM) desktop imaging, and software deployment experience.
• Inventory Management experience.
• Audio Visual/Video Conferencing configuration and support experience.
• Technology purchasing experience.
• Professional IT certification.

Questions about this recruitment?
The contact person for this recruitment is: Lisa Corman, IT Supervisor, (360) 867-2094

This position is:

• Represented by a Union
• Eligible for benefits
• Eligible for overtime under the Fair Labor Standards Act (FLSA)
• Contingent upon passing a security background investigation

Items required for consideration:

• Application
• Resume
• Letter of Interest - your letter of interest should describe how your experience, training, and education qualify you as a competitive candidate for this position.

Employment Type: Regular Full-Time Employee