It Application Test Manager (Remote)

POSITION SUMMARY
The IT Test Manager will apply subject matter expertise to oversee the testing process of services and products to ensure quality standards and project deadlines are met. They will provide clarification on system requirements and design for integrating-application teams. The IT Test Manager will define, design, and deliver all testing work, including functional testing, system integration testing, regression, and support user acceptance testing (undertaken by subject matter experts situated within the business). Additionally, they will document queries, defects and provide adequate data to allow rapid resolution using DevOps Agile methodologies and best practices.
PRIMARY DUTIES & RESPONSIBILITIES

• Manage the flow of day-to-day operations within the manual and automated functional testing teams.
• Plan, develop, execute, and maintain test strategy across products and platforms of the Association.
• Analyze all testing needs (manual test case execution and automated regression) based on software code development for internal business units: Policy, Billing, Claims, and Insights.
• Manage the testing efforts of the team with timely escalation of software code failure for triage.
• Work with internal and external stakeholders to triage and prioritize issues for resolution.
• Agree on Sprint testing timelines through collaboration with business areas within the IT department: Infrastructure, Development (Software and Database), and Business Analysts to ensure established deadlines are met.
• Understand the internal platforms of the Association (Portal, Website, and SharePoint/Intranet) as they relate to the set-up of all non-production environments (Dev, UAT, Performance, AWS).
• Provide leadership, support, and guidance to team members.
• Understand the functionality and navigation of the Duck Creek Technologies platform as it relates to testing and user experience.
• Monitor testing progress that meet software code deployment deadlines for the Duck Creek Technologies platform.
• Define and schedule load testing for the Duck Creek Technologies production environment.
• Create and distribute reports to executive leadership and management on testing efforts.
• Communicate the status of testing initiatives, quality risks, dependencies, gaps, or issues to the stakeholder groups and lead triage meetings.
• Establish, document, enhance QA processes, and train internal and external stakeholders on those processes.
• Define quality metrics and implement measurements to determine testing efficiency

• Bachelor's degree in Information Systems or related discipline.
• 5 or more years of experience managing a testing team comprised of internal resources as well as external testing resources.
• Hands-on experience working within the Duck Creek Technologies platform functionality preferred.
• Solid experience with SAAS platforms, such as Duck Creek On-Demand and similar products (i.e., Guidewire)
• Experience developing and executing comprehensive test plans and cases in ADO Test Plan.
• Excellent organization, communication, leadership, project and time management skills.