Address
Form of workStrategic/Tactical
Contribute to the overall IT strategy and operating plans.
Contribute to corporate business planning as a member of the senior management team.
Drive third party partner engagement for new product transition from development to operations.
Liaise and review SLAs (Service level Agreements) with vendors.
Ensure prompt response to user request on product development activities.
Prompt resolution and management of issues with vendors.
Operational
Should have worked in multi-vendor networks and have good knowledge of different standards.
Understanding of IT systems and Applications like Mobile Money/E-commerce platforms, Billing, CRM, ERP, Sales Systems etc
Scan technology horizon and track emerging standards and trends.
Adopt future proof technology.
Uptime of Application and Services: Ensure uptime of Applications and Services as per agreed SLAs with the Partners.
Service Management: Engage in standard Incident, Problem, Change and Risk Management of the Applications.
Requirements
Graduate Degree: BSc Computer Science or related discipline
Project management certification would be an advantage.
Experience working in a Financial Technology environment. Necessary experience and knowledge working on financial platforms.
Experience working for a Telecommunications company, Enterprise company or Billing/ CRM vendor in a Business Analysis role.
