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Form of workJob Description
About the Position
The Information Technology (IT) & Audio-Visual (AV) Technician is responsible for maintaining and improving the IT and Audio/Visual operations throughout Grey Oaks Country Club. This position reports to the Director of Information Technology and serves on the front-line for general IT troubleshooting and Audio-Visual set ups.
This position is to be hired as a seasonal position, due to the heavy volume the Club experiences in the Winter and Spring. A very strong performing candidate in this position could be considered for full-time employment after the Spring season. This is an excellent opportunity to be part of the growing IT Operations at a large, award-winning country club, which can lead to career growth for the right candidate.
About Grey Oaks Country Club
Considered one of the premier Country Clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include a 63,000-square-foot east clubhouse, 12,000-square-foot golf pro shop, golf performance center, 30,000-square-foot wellness center, sports center, and the pool café, a 22,000-square-foot complex with indoor and outdoor dining overlooking an expansive resort-style pool with a wading entrance, waterfall, and lap lanes. Additionally, The Estuary offers a 20,000-square-foot clubhouse with indoor and outdoor dining overlooking the golf course, as well as a golf pro shop and his-and-her locker and card rooms.
In addition to our facilities and amenities, our staff continuously commits itself to unparalleled professional service for our members and their guests.
Located in Naples, Florida, Grey Oaks in 2022 earned the coveted designation as a Platinum Club of America for the second straight year. Learn more at our website www.greyoakscc.com.
About You
You are an IT “geek”, but there is nothing geeky about you. You have the knowledge and experience to provide and service best-of-class technology systems to our Club, but have the demeanor and style to seamlessly fit within our culture.
Your experience, transparency, and communication skills allow you to get the nuts and bolts in place while consistently demonstrating superior customer service to your co-workers and fellow team members. You talk with people, not at or to people, regardless of their position. You are able to take complex ideas and thoughts and communicate them to non-IT professionals. You understand and live by the concept of being a “team player,” making sure that collaboration is essential to your success, as well as the success of those you work with. At the same time, you have enough experience and strength to ensure the right thing is being done.
Most importantly, your values align with the values and culture of our members and our Club. Those values are on display every day, and displayed with every decision you make.
Primary Responsibilities
- Ensures that system hardware, operating systems, software systems, and related procedures work properly and consistently.
- Sets up A/V equipment for Banquets and Events.
- Maintains and replaces as needed existing A/V equipment (i.e. televisions, speakers, rolling TVs, etc.).
- Provides support and troubleshooting for hardware, software or peripheral issues.
- Assists with special projects as assigned by the Director of Information Technology.
- Recognizes and escalates priority issues and translates technical terms into non-technical language.
- Makes commitments and keeps promises.
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Looks for ways to improve and promote quality.
- Observes safety and security procedures and uses equipment and materials properly, and ensures that we provide a safe workplace for our team.
Compensation & Benefits
Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry.
Grey Oaks is an Equal Opportunity Employer
Education/Experience
Bachelor’s degree or trade school preferred, but not required
2+ years in a similar position
Experience in IT at high-end resorts and/or private clubs preferred, but not required
An IT Generalist, with sufficient knowledge of all areas of IT, with a focus on general troubleshooting and A/V configurations (not just a specialist in one area)
Knowledge of Club Management software preferred, but not required
Good verbal and written communication skills
