It Field Technician

Technology in Motion, LLC is a rapidly expanding technology provider with its main US office located in Spring Hill, TN. We are currently recruiting for an IT Field Technician in Miami, FL specifically Dade County to join our growing organization.

This is a challenging role providing technical expertise to our client offices throughout the country. You will need an aptitude for working with applications and systems and undertaking the analysis and resolution of a range of issues. You will need to be a positive, solutions-focused individual with a desire to enhance your existing skills and a thirst for technical knowledge. You will need to be self-motivated and travel throughout the country supporting our clients’.

This is a 100% LOCAL travel-based, 1099 Contract position.

Responsibilities for IT Field Technician

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Technical Skills and Requirements

• High School Diploma

or more years experience as a Desktop/End User Support Engineer

• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.”· Systems: Windows, Linux, Azure, AWS, 3CX

· Networking: Firewalls, Switches, Servers, Racks, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, AP

Job Type: Full-time

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Schedule:

• 10 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person