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Form of workCareer Area:
Business Technologies, Digital and DataJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
What does it mean to live the Caterpillar Experience?
It means you play a part in building a better world. You contribute to a winning culture—a spirit of accountability—that has driven change on every continent for more than 90 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community, and your world.
Job Summary:
The successful candidate will join the Resource Industries (RI) GCIO IT team based in Mossville, IL reporting to an IT Manager. The role is to assist RI engineers by acting as the site support liaison for all their IT needs. The Analyst will work closely with the engineering business partners and Caterpillar IT teams from United States and other locations. In this role, the Analyst will have the opportunity to develop, integrate and support IT infrastructure solutions to solve business problems. The Analyst will work very closely with business partners to build demands, evaluate hardware and software needs, and support enterprise IT and cybersecurity initiatives.
What You Will Do:
Working directly on technical problem identification and resolution
Working independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
Diagnose, troubleshoot and resolve hardware, software or other network and system problems
Perform data backups and disaster recovery operations
Participate in integrated testing and acceptance of infrastructure components
Work with IT leadership and facility management on various IT security needs
What You Have:
Must be able to configure and troubleshoot issues regarding desktops, workstations, and laptops; Must understand Microsoft Office Suite and be able to Install/Configure applications
General Networking skills, such as TCPIP settings on a PC, some knowledge of how VPN and Routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
Understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem management)
Strong communication skills, be an innovative thinker, have strong problem-solving skills, work well in a team environment, and possess strong customer relationship and customer support skills
Experience in helpdesk, and IT site support roles.
Degree or equivalent experience desired
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms
What You Will Get:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Additional Info :
The primary location for this position: Mossville IL – building AC
This position may require 10% travel.
Relocation assistance is not available.
Sponsorship is not available.
About Caterpillar -
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.Posting Dates:
February 6, 2024 - February 18, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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