It Analyst (Operating Systems Analyst, Career)

Position Summary

The Geography Information Science (GIS) IT Analyst works in cooperation with the Technical Administrator to oversee the day- to-day technical operations of the Geography Department's faculty, staff, and student offices as well as all instructional facilities.

Primary responsibilities include but are not limited to:

• Installing, maintaining, repairing, and updating computer hardware and software systems
• Assisting other Center for Earth Systems Analysis Research (CESAR) staff members in providing GIS expertise to both the Campus GIS project (e.g. helping to create, edit, analyze, and/or maintain geospatial data and systems) as well as the SDSU campus at-large (e.g. answering general GIS questions, providing Esri license information to other campus entities, administering and maintaining multiple ArcGIS Online organization)
• Ensuring the effective and efficient functioning of all technological assets within the department
• Providing user consultation to all Geography users on all hardware- and software-related issues
• Additional duties include website support (HTML5, CSS, WordPress, OmniCMS), network troubleshooting, monitoring, and responding to the Department work order system (ServiceNow) and providing training and guidance to student assistants
• Several Student/Graduate/Research Assistants may be assigned to CESAR and would be led by the Operating Systems Analysts and the Analyst/Programmer

This position also functions as the primary Linux and MacOS administrator for Geography, ensuring enrollment in the campus' endpoint management systems. This is a service-oriented position, with frequent interactions with the user base (faculty, staff, students, third-part vendors, and guests).

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The SDSU Geography Department offers undergraduate, Masters, and Ph.D. programs with concentration in human and physical geography, and geographic information science (GIScience). The department has 19 permanent faculty, 13 emeritus professors, 8 lecturers, and 30 adjunct faculty with a diverse range of research interests, including physical, cultural, urban and economic geography, environmental, natural resource and land use analysis, remote sensing, geographic information systems, and spatial techniques.

The Department is home to several research centers; Center for Earth Systems Analysis Research (CESAR), Center for Human Dynamics in the Mobile Age (HDMA), Center for Information Convergence and Strategy (CICS), International Population Center (IPC), Young People's Environments, Society and Space Research Center (YESS), Watershed Science Institute, and Complex Human-Environment Systems Group (CHES). These centers, and several teaching and research laboratories offer spatial processing, cartographic, qualitative methods, remote sensing, geographic information systems (GIS), and physical geography, as well as field techniques and photogrammetric processing. The Department operates specialized laboratory facilities for spatial data processing with numerous applications, database, and file servers, high-end processing workstations, large size plotters and printers, and image processing (IP)/GIS mapping software along with extensive field equipment including survey and mapping quality global navigation satellite system (GNSS) units, spectral radiometer, field spectrometers and two high- resolution airborne digital imaging systems. In addition, the department has a collection of more than 150,000 flat maps and more than 1,000 atlases in Love Library.

The Department is also heavily engaged in academic-related research. The Department's faculty and students have been successful in receiving $16,300,324 in grant funds over the past five years, and are included in many more collaborative research projects with other departments, colleges and universities.

For more information regarding the Geography Department, click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in Operating Systems programs, maintenance, and systems administration features is a prerequisite. This foundation would normally be obtained through a bachelor's degree, preferably in computer science, mathematics, or a related technical field, or equivalent technical training and/or experience. Foundation knowledge and skills for the Operating Systems Analyst include a working knowledge of the assigned computer Operating Systems, systems analysis, and systems-level programming.

The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and non-standard applications and systems, solving a wide range of problems, and developing practicable and thorough solutions, and using effective communication and listening skills.

Key Qualifications

• Master's degree or higher in GIS, information systems, computer science, or related field
• One year or more of experience with Dell Enterprise-class hardware, including but not limited to PowerEdge servers, PowerVault storage and backup units, UPS systems, network infrastructure equipment, and rack infrastructure equipment
• One year or more of experience providing technology support in a higher education environment.
• Experience installing, configuring, securing, deploying, and maintaining Esri ArcGIS Pro, ArcGIS Desktop, and the ArcGIS Enterprise stack (including all of its related components)
• Experience with the administration and management of Esri ArcGIS Online; provisioning of users, licenses, and credits; proper identification and use workflows for the various applications contained in the on-line ecosystem
• Extensive experience installing, configuring, securing, deploying, and maintaining desktop Operating Systems (Linux variants, MacOS, Windows 10/11)
• Familiarity with GIS and remote sensing theories and methods
• Experience with spatial processes, geographic data, and GIS project management  
• CompTIA A+/N+/Server+ certifications preferred

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $6,667 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,678 - $11,547 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on November 9, 2023. To receive full consideration, apply by November 8, 2023. The position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu.