It Network Operations Analyst, Senior

Requisition ID # 156112
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Fairfield
Department Overview
Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.
Position Summary
Responds to network alerts and computing problems and works remotely to resolve them. Utilizes support from technical experts within the organization and third parties to resolve problems. Takes responsibility for handling incidents through completion or escalation. Finalizes the task according to company policies for incident management. Documents the problems encountered and techniques used to solve it for future reference.
This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG&E Service Territory.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is:
Bay Area Minimum: $98,000.00
Bay Area Maximum: $146,000.00
OR
California Minimum: $93,000.00
California Maximum: $139,000.00
Job Responsibilities
This is the Escalation & Clearance Management role which approves and coordinates clearance releases, and supports escalated repair or restoration activities from escalated events.
Open Tickets as required for issues found through trending, data analytics, tools and processes.
May act in lead capacity on technical conference bridges for outages as part of the outage management process related to change / maintenance events.
Lead Chronic issues assigned to the IT Operations Center.
Initiate the Problem Management/Root Cause Analysis program process as needed.
Develop/Review/Approve Work Instructions/Run- Book procedures for IT Operations Center.
Implement firmware/software upgrades for systems and devices under IT Operations Center accountability or as requested.
Escalated incident support for issues assigned to the IT Operations Center related to approved or unauthorized change activities.
Application/Network Change Management Oversight: Escalation Support for Incident, Maintenance, and Change Management.
Analyze tickets assigned to the IT Operations Center and provide troubleshooting and fix as required
Process complex change requests.
Performs analysis and makes business decision on maintenance activities; identifies and gives clearance for maintenance.
Perform Clearance Management functions as required.
Qualifications
Minimum:
Bachelors Degree in IT-Information Technology or job-related discipline or equivalent experience
Experience in IT-Information Technology, 5 years
Experience in telecommunication environment OR Experience in internet environment OR Experience in network operation center environment
Experience in network operation center environment
^Works in 24 hours per day-7 days per week environment
^Works varied shift arrangements
Ability to travel up to 5 percent of working time
Desired:
Experience in data analysis, job-related
Experience with ticket management applications
Experience in monitoring network devices
ITIL-Information Technology Infrastructure Library Certification
CCNA-Cisco Certified Network Associate certification