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SalaryAbout The Job:
Sandy Spring Bank is currently recruiting for an IT Analyst. Under occasional supervision, the successful candidate performs duties relating to the installation of desktops, laptops, and/or servers (including hardware/software) throughout the organization. May serve as system administrator or primary technical support for various server-based applications. Maintains base system images, supports critical applications and operating functions, and coordinates or installs maintenance releases on highly complex applications. Supports operating system and hardware upgrades. Handles Adds/Changes/Deletes of users on various systems. Assists others in development, testing and management of various desktop images and server applications; as well as documenting processes and procedures. Serves as Technical Project Leader on some projects of small to medium level complexity; and provides support on larger scale or enterprise wide projects. Resolves identified system vulnerabilities in workstations and servers. Assists others in development, testing and management of various applications.
MAJOR JOB ACCOUNTABILITIES:
Add, modify, or delete users following established procedures based on information from HR or properly authorized Work Order Forms. Maintain all documentation of such changes.
Install and modify desktop systems throughout the organization including but not limited to the install and configuration of CPUs, peripheral equipment such as monitors, keyboards, printers, and disk drives, system cables, application software, etc.
Perform upgrades, configuration changes, and routine database maintenance on various applications. Assist vendors in troubleshooting issues with these applications.
Coordinate all technical support requirements associated with assigned bank projects; monitoring milestones and task completion and resolving obstacles that prevent tasks from being completed on time.
Serve as an escalation resource for the IT Support Center (Help Desk). In this role, position receives calls from the Help Desk or may receive calls directly from all locations regarding system problems. Collects appropriate information, assesses situation, and troubleshoots problems within scope of authority. May also provide desk-side support and problem resolution.
Assists with the installation of technology initiatives (large deployments, upgrades, relocation efforts) on an as needed basis.
Serve as primary server and application support for systems assigned to this position.
Provide technical assistance and training to users.
Perform special projects as assigned. These projects may be of varying lengths and complexity, and may occasionally relate to technical areas or bank operations that extend beyond this positions normal job functions.
Other duties as may be assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Position requires a minimum of two years of related work experience and a level of knowledge equivalent to that obtained through two or more years of college study in computer science and thorough knowledge of Windows 10 workstation operating systems is necessary. Candidate must also possess strong knowledge of Microsoft Windows 2012/2016/2019 Server operating systems with Active Directory in an Enterprise Environment. Experience supporting others with network issues, printing, email and desktop applications (MS Office), along with system patching and complex vulnerability remediation are required. Experience with Azure AD, VMWare, Citrix, SQL Server, Exchange email, system troubleshooting, backup software, and financial institution experience is desirable. Knowledge of an object orientated programming language (C#, VB) would be helpful. Knowledge of any key SSB applications such as Deluxe’s Optima, LongView, Fi-tek’s Trustrite, or FIS would be a plus.
Work requires analytical writing skills necessary to document system problems and processes in a clear and concise manner. Strong organizational/time management skills are needed.
Advanced problem-solving skills are required to find solutions to problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources. Situations require operational knowledge of different units to help coordinate technical solutions.
Strong interpersonal skills, which include a responsive, cooperative, and professional demeanor, are needed to deal effectively with others over the phone. Position requires daily contact with diverse groups internally and externally.
Work is under occasional supervision where independent judgment is sometimes required in the interpretation of existing policies and procedures and the guidelines are limited. Refers unusual matters to supervisor or other.
Experience with Cloud based solution providers (GCP, AWS, Azure) and Microsoft 365 support experience is desirable.
SPECIFIC PHYSICAL REQUIREMENTS:
WORKING CONDITIONS:
Work includes little or no potential exposure to hazardous conditions.
Must be able to travel to remote company and/or client locations.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis.
Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website, www.sandyspringbank.com to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
