It Analyst

Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.
We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
Chapter Aesthetic Studio is a part of TAG - The Aspen Group - a family of like-minded brands whose mission it is to empower our teams to deliver the best possible experience and care to every patient that walks through our doors, which means we have a rich bench of experts to collaborate with, borrow from and share wins with.
As a reflection of current needs and planned growth we are excited to offer the opportunity to join our team as an IT Analyst.
Job Summary
The IT Analyst works cross-functionally with Business teams, Product Owners, Super users, Engineering, and other IT teams combining the roles of business application owner and technical application owner to apply dedicated and focused capacity on Chapter's current and future critical application environment to maintain alignment with evolving functional business needs, maintain application ongoing license requirements, identify and plan required security updates, and ensure we are operating on a near current version. This role is dedicated toward owning and guiding it's application environment with a primary focus on Chapter's Practice Management Application (Zenoti) and support for Reporting, Service and Information Management processes. This role will also support the opening of new locations and continuous maintenance and configuration of in-studio equipment to include but not limited to computer and medical aesthetics systems and software.
Essential Responsibilities

• Deep understanding of strategic business applications, their purpose, end user requirements and processes. This includes but is not limited to clinical application (Zenoti), and back-office applications (Workday, RxPhoto, DoseSpot, Quest diagnostics, eCommerce, Service Now and financial services applications)
• Knowledgeable with the technical aspects and interdependencies of these applications
• Understand the strategic direction of the business and application interdependencies
• Coordinate the delivery of application features and functions workload and tasks including:
• Gather and document functional requirements and any related cost benefit analysis
• Collaborate with internal or external development resources to scope work needed to deliver required features and functions
• Present proposed initiative for approval
• Interface between development resources and business stakeholders through development sprints
• Assist business areas in the development of user acceptance test plans
• Participate in quality testing of development and set final criteria for development completion
• Plan near, mid- and long-term needs for each of these critical business applications
• Participate in the development of related business continuity plans
• Support the development of test plans and system testing by documenting Session Initiation and User Acceptance test plans and ensuring the completion of those using standard O365 or similar tools.
• Gather requirements and work with technical infrastructure owners to streamline access administration into business applications. This includes owning access administration until it can be automated or documented to a degree it can be transitioned to a logical and cost-effective department resource.
• Gather and consolidate unrefined business requirements from multiple sources and converge them into meaningful functional specifications.
• Evaluate and provide recommended improvements to setup and processes
• Participate in evaluating alternative solutions in the form of new technologies and/or adjustments to business process in response to business needs or challenges
• Maintain explicit documentation on all department processes and aspects of each application in scope including but not limited to:

o Critical Application Inventory
o Application Overview
o Application Roadmaps
o Application Process Flowcharts
o Access processes
o Work across the Chapter and TAG businesses on needs and directives
o Additional duties as assigned.
The Analyst is responsible for owning and leveraging indirect reports overseeing:

• Understanding and documenting how critical applications delivers value to Chapter business. This includes but is not limited to clinical practice management applications (Zenoti - EMR, CRM, Lab), and back-office applications (Workday, ServiceNow, RxPhoto, DoseSpot, Quest Diagnostics and financial services applications)
• Strategizing the technical roadmap of core applications
• Liaising with stakeholders, end-users and vendors regarding project requirements
• Participate in the planning and delivery of reporting requirements
• Track application logistics not limited to version lifecycle, licensing, feature enhancements and access management accuracy
• Keep current on medical aesthetics tools and solutions that will support Chapter's competitive advantage

Requirements/Qualifications

• Proven experience as an IT Analyst, Consultant or similar role
• Adept in software development or coding (html, API - with various languages)
• Analytical mindset with the ability to work autonomously
• Ability to engage with studios and business leadership on all aspects of these applications.
• Ability to understand and detail business processes
• Short to long term planning and road-mapping capabilities
• Process and technical documentation development
• Exceptional communication skills, both written and verbal.
• Strong team player and ability to work well with others and manage vendors
• Other duties as assigned

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Salary: $95,000-110,000/year