It Administrator

Summary:

We are seeking a skilled IT Administrator to join our team, responsible for providing local support to users and overseeing the management of outside IT service providers. The ideal candidate should possess a strong technical background, excellent communication skills, and the ability to troubleshoot and resolve a variety of IT-related issues. This role requires a proactive and customer-focused individual who can ensure the smooth operation of our local IT environment.

Responsibilities:

User Support for Microsoft Windows and Apple Mac platforms::

• Provide technical support to end-users, both remotely and on-site.
• Troubleshoot hardware and software issues, ensuring prompt and effective resolutions.
• Install, configure, and maintain workstations, laptops, and other IT peripherals.
• Collaborate with other IT teams to address escalated issues and implement solutions.

Service Provider Management:

• Liaise with external IT service providers to ensure seamless delivery of services.
• Monitor and evaluate the performance of service providers against established SLAs (Service Level Agreements).
• Manage relationships with vendors and ensure compliance with contractual agreements.
• Collaborate with procurement to negotiate contracts and service level terms.

Network and Infrastructure:

• Assist in the management and maintenance of local networks and infrastructure.
• Coordinate with the IT team to implement changes and upgrades as needed.
• Conduct regular audits to ensure the security and integrity of local IT systems.

Documentation and Training:

• Create and update documentation for IT processes, procedures, and troubleshooting guides.
• Provide training and guidance to end-users on IT best practices.
• Ensure that documentation is kept up-to-date and accessible to the team.

Security and Compliance:

• Implement and enforce IT security policies and practices.
• Stay informed about the latest cybersecurity threats and best practices.
• Conduct periodic security assessments and address vulnerabilities.

Collaboration and Communication:

• Collaborate with IT teams across different locations to share best practices and ensure consistency.
• Communicate effectively with end-users, management, and external service providers.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support and administration.
• Strong knowledge of hardware, software, and networking technologies.
• Experience managing relationships with external IT service providers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), Apple Certified Support Professional, Apple Certified IT Professional or equivalent are a plus.