It Cloud Solutions Sharepoint Administrator - Haslam College Of Business

Innovative Solutions (TIS) Department

Regular Full-Time, Market Range 9

The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for an IT Cloud Solutions SharePoint Administrator (Full-time, Exempt) in the Technical Innovative Solutions (TIS) department. Reporting to the ITCS Assistant Director, the IT Cloud Solutions SharePoint Administrator plays a pivotal role in enhancing internal communications and intranet capabilities. Working both solo and collaboratively, this role is in charge of designing, implementing, and managing SharePoint and Microsoft Teams solutions that are crucial for the college's daily operations.

In addition to ensuring full compliance with FERPA and data privacy standards, the administrator conducts quality control assessments. This involves crafting test plans and analytics tools to evaluate the performance, utility, and limitations of the technology solutions in place.

Serving as a cross-departmental consultant, the administrator tailors SharePoint sites to meet diverse departmental needs or identifies existing data for development purposes. The role is also tasked with keeping the college community updated on relevant IT news, M365 changes, and newly available training resources.

Responsibilities:

• Manage SharePoint environment including web applications, site collections, sites, lists, document libraries, user permissions, performance, and usage statistics
• Manage Teams environment including Team structure, folder, structure, user permissions, and backend SharePoint site
• Configure and manage SharePoint site sharing and security
• Create and maintain documentation for SharePoint administration procedures.
• Create and maintain training material as well as host training events for both internal and external users on how to use SharePoint effectively.
• Using Active Directory and security groups to manage SharePoint
• Research SharePoint Online updates that are continually being rolled out by Microsoft, identify issues, and determine what needs to be incorporated into the college's large SharePoint Online environment.
• Migrate any data / lists in SharePoint as required by project
• Work closely with ITCS Developers, Data Analyst, and ITCS Manager, on providing the resources needed for developing new custom solutions for the college.
• Alert senior staff of any compliance issues and other problems with new and existing technologies.
• Train faculty and staff on how to use SharePoint Online, Microsoft Teams, and other tools when working with staff and faculty to identify and address deficiencies and training opportunities.
• Contributes insightful articles and updates to the IT Cloud Solutions segment of the department's monthly newsletter.
• Provides support in overseeing student workers within the IT Cloud Solutions team, as needed.

Qualifications:

Required Qualifications and Experience: 

• High school diploma or GED required
• 4 years of IT support experience
• 2 year of SharePoint administration experience
• Bachelor's degree will be considered in lieu of 4 years of IT support experience

Desired Qualifications and Experience:

• Bachelor's degree in related field preferred 

WHO WE'RE LOOKING FOR

We are looking for someone with strong communication and problem-solving skills that is adaptable on their feet. A lot of this positions work will be self-initiated and require a team player. Areas of interest that would make the candidate successful would be small group training and technology exploration.

• Strong communicator
• Problem solving
• Self-initiated
• Adaptable
• Team player

Knowledge, Skills and Abilities:

Required:

• Microsoft SharePoint and Microsoft Teams administration skills
• ShareGate skills
• Microsoft 365 groups skills
• Microsoft Active Directory skills
• Visio, Microsoft OneNote, Microsoft Planner, Microsoft SharePoint, Microsoft Forms, and Microsoft Teams skills
• Project Management skills - Microsoft Planner preferred
• Mac OS and/or Windows 10 or higher skills
• Ability to analyze problems and formulate solutions
• Ability to develop and deliver training
• Ability to learn and understand new systems
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Excellent customer support skills

Preferred:

• Azure Active Directory
• Knowledge of CSS, HTML, Markdown
• Knowledge of Github
• Knowledge of Microsoft Power BI
• Knowledge of Powershell

Application Process: The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position has been filled. 

Interested individuals should provide a cover letter addressing professional experience relevant to each required minimum qualification, a resume, and complete contact information for 3 professional references.

All qualified applicants will receive equal consideration for employment and admissions without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.

Eligibility and other terms and conditions of employment benefits at The University of Tennessee are governed by laws and regulations of the State of Tennessee, and this non-discrimination statement is intended to be consistent with those laws and regulations.

In accordance with the requirements of Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, The University of Tennessee affirmatively states that it does not discriminate on the basis of race, sex, or disability in its education programs and activities, and this policy extends to employment by the University.

Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), Age Discrimination in Employment Act (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865)974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.