It Administrator

Job Purpose:

The IT Administrator will work closely with the Technology Area Leader to oversee the development, implementation, and use of technology, working closely with staff to assess and address user and company needs. The candidate must have a broad knowledge of emerging technologies to provide guidance and expertise in aligning the organization's short and long-term IT needs with its strategic goals and objectives. The Assistant IT Administrator may be expected to work before or after normal working hours and from remote locations in order to troubleshoot and address technology problems and to implement software and hardware upgrades and modifications.

Primary Roles and Responsibilities:

· Perform tasks as directed by Technology Area Leader.

· Assist the Technology Area Leader in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications and peripherals.

· Provide support during systems upgrades, installations, conversions, and file maintenance.

· Provide day-to-day technical support to company team members.

· Assist with setup of technology at events such as meetings and training events.

· Assist in maintaining servers, security solutions, network hardware and equipment.

· Assist with backup, disaster & recovery plan.

· Other duties as assigned

Qualifications:

· Job related, post-secondary education or applicable experience

· Microsoft Office Suite competent

· Computer and printer troubleshooting and repair skills are needed.

· Proficient with Mac, Windows and Linux operating systems

· Experience in Active Directory

· Storage Management - Configure and Monitoring

· Proficiency with automation tools and scripting

· Strong oral and written communication skills

· Strong interpersonal relationship skills

· Preferred: VMWare virtualization - ESXi, vSphere

Key Behaviors:

· Leadership and Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Able to motivate project team members to action and manage cross-functional relationships to accomplish work objectives

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Organizes and maintains a system of records.

· Planning/Organizing - Creates written plans; Highly organized; Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans; Plans work and carries out tasks in the absence of well-defined instructions; Prepares for problems or opportunities in advance.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Weighs alternatives against objectives.

· Adaptability / Flexibility - Adapts well to changing priorities, deadlines and directions; Manages competing demands; Able to deal with frequent change, delays, or unexpected events; Remains open-minded and changes opinions on the basis of new information; Performs a wide variety of tasks and changes focus quickly as demands change; Manages transitions from task to task effectively.

· Service Attitude - Positive "Yes, I will help you with that." attitude with all team members, customers, vendors, and suppliers. Customer focused; Responds promptly to requests; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Initiative - Seeks increased responsibilities; Takes independent actions and calculated, informed risks; Evaluates new and innovative products as potential solutions to customer needs.

· Communication - Writes and speaks effectively, using conventions proper to the situation (Oral, Written, Electronic Presentation, etc.); demonstrates openness and honesty; listens well during meetings and feedback sessions; asks questions to ensure understanding; uses consideration and tact when offering opinions.

· Responsiveness - Effective in time management; Responds to requests for service in a timely and thorough manner; Does what is necessary to ensure customer satisfaction; Prioritizes projects against customer needs; Personally responsible; Works hours necessary to complete assigned work; Is regularly present and punctual, arriving prepared for work; Is committed to doing the best job possible

· Innovation - Able to challenge conventional practices; Adapts established methods for new uses; Pursues ongoing system/process improvement; Works to improve communication, enhance brand, and increase profit for all of our customers.

· Accountability - Able to hold self and others accountable to commitments and high standards for quality and service; Direct but tactful in communications regarding accountability.

Vivid Impact provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.