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Salary
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
About the Role:
As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.
This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Houston (TX), FL or Georgia or Philadelphia (PA).
A Day in the Life:
Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
Ability to define problems collect data and establish facts through proper investigations.
Utilize Loss prevention reporting tools to identify internal and external losses.
Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
Responsible for building cases by collecting evidence using all available tools.
Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
Develop positive work relationship with state and local law enforcement agencies.
Assist the leadership team in enforcing policies and procedures.
Partnership with local Law Enforcement and Mall Security
Stay current on ORC trends in partnership with other retailers and vendors.
Additional Accountabilities:
Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada.
Identifying and share deficiencies with Global Business Partners.
Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
Identify and surveil fence locations.
Ability to complete multiple tasks with minimal supervision.
Identifying opportunities and supplying feedback regarding tests and new initiatives.
Communicate ongoing investigations to their respective Market and Area teams.
Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
Host periodic meetings with other retailers to discuss trends and solutions of shrink.
Qualifications
Who You Are:
College degree in criminal justice preferred or equivalent years of experience.
Strong analytical and problem-solving skills
Experience with Organized retail crime preferred.
Strong organization and time management skills
Excellent verbal and written communication skills
Strong professional maturity and the ability to deal with sensitive and confidential information.
Proficient in Microsoft applications
Valid Driver’s license
Ability to travel at least 40% of the time with occasional international travel.
Additional Information
Why You’ll Love Working at H&M :
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $73,928-$83,169 annually**
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: PRO
