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Form of work
SalaryJOB PURPOSE
Responsible for assisting customers in completing In Store Pick Up (ISPU) transactions, Class III transactions & actively maintain inventory control at the retail level. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES
- Assist customers with their transactions as the primary point of contact for ISPU 4473 transfers.
- Accurately complete Class III paperwork in accordance with ATF standards.
- If time allows, Assist Firearms Manager and/or Receiving Specialist as you are able.
- Provide outstanding customer service.
- Greet customers in a friendly and timely matter as they approach your work area.
- Resolve customer issues to the best of your ability.
- Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
- Must be able to complete Federal Firearms Transfer Records (4473), Class III and other related documents with 100% accuracy.
- Compete cycle counts on a daily basis in order to maintain the utmost accuracy for the store’s inventory.
- Maintain a high working knowledge of product offerings in order to best advise customers in their purchasing decision.
- Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
- Efficiently close sales in order to meet overall store sales goals.
- A commitment to following directions is required.
- All other duties, as assigned, should be at the end of each list.
QUALIFICATIONS
- High school diploma or equivalent
- Previous sales or customer service experience.
- High attention to detail.
- Working knowledge of NetSuite, Class III & 4473 paperwork, as well as the FBI NICS system.
- Outstanding verbal and written skills.
- Capacity to solve problems and deal with high customer volume.
- Cash handling & previous cash register experience is a plus.
- Strong interpersonal skills, including effective communication both orally and written.
- Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
- Positive attitude, goal driven, and focused on the overall strategic picture of the organization.
- Always present yourself in a customer service-oriented manner.
WORKING CONDITIONS
This position may require regular evening and weekend work & may include holidays as well.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.
DIRECT REPORTS
Not Applicable.
Must be at least 18 years old.
