International Sales Administrative Assistant

We are seeking a motivated and detail-oriented individual to join our team as an International Sales Administrative Assistant. In this role, you will provide crucial support to our International Sales team, contributing to the smooth and efficient operation of our global sales efforts. Your excellent organizational skills, communication abilities, and proactive attitude will be essential in facilitating international business transactions and maintaining strong relationships with clients and partners across various regions.

Key Responsibilities:

• Order Processing: Process International Sales orders, ensuring accuracy and timeliness in data entry. Collaborate with various departments to fulfill orders and track their progress through to delivery.
• Documentation: Prepare and review required documentation for international shipments, including invoices, customs paperwork, certificates of origin, and other relevant paperwork to ensure compliance with international regulations.
• Communication: Serve as a primary point of contact for international clients, distributors, and partners. Respond promptly to inquiries, provide product information, and address any issues or concerns to enhance customer satisfaction.
• Coordination: Assist in coordinating shipments, including arranging transportation, liaising with shipping carriers, and tracking deliveries to ensure timely and accurate arrival of products.
• Sales Support: Provide support to the International Sales team by generating sales reports, analyzing data, and identifying trends and opportunities for growth in various markets.
• Database Management: Maintain accurate and up-to-date customer and sales data in CRM systems and databases. Assist in creating and updating sales forecasts and market analyses.
• Market Research: Conduct research on international markets, competitors, and industry trends to support the development of effective sales strategies and identify potential new business opportunities.
• Administrative Tasks: Perform various administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business Administration, International Relations, or related field preferred.
• Proven experience in administrative or sales support roles, preferably in an international business environment.
• Familiarity with international shipping processes, customs regulations, and export documentation is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems.
• Strong communication skills in English, both written and verbal. Proficiency in additional languages is highly advantageous.
• Excellent organizational skills and attention to detail to ensure accurate order processing and documentation.
• Ability to multitask and work efficiently in a fast-paced, deadline-driven environment.
• Cultural sensitivity and adaptability to work effectively with clients and colleagues from diverse backgrounds.
• Strong problem-solving skills and a proactive attitude to address challenges and seize opportunities.
• Strong interpersonal skills and the ability to build and maintain positive relationships with internal teams and external partners.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Agoura Hills, CA 91301: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any international shipping experience?

Education:

• High school or equivalent (Required)

Experience:

• Order entry: 2 years (Preferred)
• Computer skills: 2 years (Preferred)
• ERP systems: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Order processing: 2 years (Preferred)

Language:

• Bilingual (Preferred)

Work Location: In person