Address
Form of workJob Description
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location: Hybrid - Chicago, IL
Industry: B2B SaaS / Software
Company Size: 50+
What They Do: Our client is an Event Technology company who works with large and small corporate brands ensuring their virtual and on-site events run smoothly using their cutting-edge technology. Features include Event Registration, Check-in, Attendance Tracking, Lead Retrieval, and more!
THE ROLE
The International Events Client Success Manager - Event Tech is a hybrid position working 11pm-7am CST and responsible for supporting International events/clients leading up to their upcoming events. This role will partner with clients to ensure they are set up for success and are well-versed on the platform
WHAT YOU WILL DO
Orchestrate client relationships through account management, which includes ever-changing product adoption, ensuring retention, and overall client satisfaction
Onboard and train new and existing clients on the platform
Execute client demonstrations through virtual screen sharing and answer technical and non-technical questions.
Work cross-functionally with other team members to address ongoing client needs/expectations.
WHAT YOU WILL NEED
2+ years of customer/Client Success experience
Ability to work 11pm-7am CST
BA/BS degree or equivalent
Ability to travel as needed
Technologically savvy with super strong Salesforce experience
Excellent communicator, both orally and written with strong listening and training skills
Deep empathy toward clients and possess excellent problem-solving skills.
WHAT OUR CLIENT OFFERS
Competitive Salary
Flexible, Unlimited PTO
Health, Dental, and Vision Insurance
Performance Bonuses
Company 401k
The opportunity to make a difference
Non-corporate, friendly environment
Growth opportunities
