International Customer Service Representative

International Customer Service Representative

Position Purpose and Objectives

The International Customer Service Representative ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Essential Job Functions

• Manage incoming calls and emails in a professional manner and effectively
• Taking customers/distributor orders via telephone and email
• Provide International customers with product and service information
• Log International complaints in XYMONET
• Correcting errors (shortages, wrong item shipped, etc.), make changes to orders, process returns/credits, or cancel orders/backorders

Knowledge, Skills, and Abilities Required

• Experience with basic Microsoft Office programs
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• SAP experience preferred

Working Conditions

• Office – desk workstation/cubicle

Minimum Qualifications

• Basic reading, writing, and arithmetic skills required
• High School Diploma or equivalent
• Skilled in Microsoft Office applications (Outlook, Word, Excel)

Job Types: Full-time, Temporary

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person