Address
Form of workEligibility Requirements
- Our internship program is remote based; however, the intern must be located in the United States.
- Per recent USCIS/DHS rulings, international students are required to work from a physical office location for 20% of the work week. Therefore, all international applicants must be located near one of our 4 office locations in Massachusetts, New Jersey, Virginia, or Colorado to be considered.
- Must be an undergraduate or graduate student, enrolled in a degree-granting program at an accredited college or university.
- GPA of 3.0 or above (based on a 4.0 scale)
- Available to work full time (40 hours/week) for the duration of the summer program (May 20th - August 9th).
- Required to undergo a pre-employment background check.
Working closely with the department, the Intern will be responsible for the following tasks
The intern will have responsibility for providing end-user support to the users of computing resources including desktop, corporate network, VPN, telecom, mobile and video conferencing services. Responsible for providing a highly scalable, reliable, and effective IT operations function that serves the IT processes which support the companies mission critical operations and corporate IT infrastructure. Successful candidate would be a dedicated and thorough “Problem Solver” and have an appetite for novel, new approaches for IT infrastructure and application delivery.
- Provide day-to-day IT administration and support to on-site as well as remote end-users through a combination of walk-up, telephone and ticketing system supporting a primarily Mac-based desktop environment including Active Directory/Office 365- and third-party cloud applications.
- Work as part of a team supporting all corporate systems and infrastructure including applications for Finance, HR and Marketing as well as LAN, WAN and communications infrastructure (phone, conferencing).
- Manage relationships with IT vendors and partners, including procurement of software and hardware.
- Provide regular monitoring, gathering, recording, and reporting of performance metrics including reporting on health of corporate IT services.
- Embrace and/or adopt industry best-practices in IT operations and support processes (e.g. ITIL).
- Establish and publish desktop/laptop/mobile hardware and software standards.
- Participate in the on boarding and off boarding process when necessary.
- Operate IT Operations toolsets, including SCCM.
- Support remote/offshore resources and contractors with remote access to corporate assets.
- Ability to support executives in a small, fast-paced environment.
Major Initiatives
- Establishment and execution of company's periodic user access review
- Capstone project
Qualifications & Skills
- Meets all eligibility requirements listed above
- Must be enrolled as a Junior or Senior in an Undergraduate program or graduate student in a STEM program.
- Proven ability to successfully complete deliverables in a timely and efficient manner in a fast-paced environment.
- Strong interpersonal skills with the ability to communicate effectively to both technical and non-technical audiences.
- Proven ability to successfully complete deliverables in a timely and efficient manner in a fast-paced environment.
- Familiarity with virtualized server environments.
- Solid MS Office skills (Excel)
- High energy and self-motivated
Preferred Qualifications & Skills
- Technical training
- Experience with Mac-based desktop environment
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of this position. Aspects of this job description may change at any time, with or without notice.
This job description is not intended as and does not create an employment contract. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
