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Form of workJob Description
Job Description:
- A Training Content Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees' skills and performance. They monitor training program effectiveness, manage budgets, and stay updated on training trends.
- Fast-paced, dynamic, and proactive, Vertical Operations is dedicated to ensuring that client’s customers, creators, and partners are supported through world-class support operations. The team is responsible for partnering with our stakeholders and vendors to meet the ever-changing needs of those who depend on our platform.
- Program Manage products and workflows training and knowledge management updates.
- Improve processes for curriculum design, continuous learning, and measuring training efficacy.
- Manage the training onboarding program implementation and measurement, including a community of vendor trainers, tech writers, and instructional designers.
- Implement the Knowledge Base (KB) and the Learning Management System (LMS) strategy, and content access design.
- 5+ years of experience in program management
- 5+ years of experience in Training Content Management: overseeing the creation of content to support product launches.
- Client Suite (sheets, slides, etc.)
- Client/partner management: Ability to partner with and influence clients, partners, and/or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-driven approach.
- Consultative skills: Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.
- Data analysis and synthesis: Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.
- Education and learning in subject matter domains: Knowledge of principles and methods for education document design, instructions, and guides to facilitate learning, and the measurement of learning effects in subject matter domains, including the ability to apply educational or training methods to help others learn subject matter knowledge.
- Industry knowledge: Knowledge of the changing landscape of the industry, product areas, other key players, and/or markets including technology trends and issues that affect the operations of one's business and organization.
- Managing meetings effectively: Ability to set meeting agendas, understand the audience, set action items, and drive meetings to the desired outcome. This includes following up on action items and communicating decisions that result from meetings.
- Opportunity identification: Ability to identify opportunities and/or deals with potential and/or existing customers/partners, including the ability to propose strategies or solutions, and the skills of recognizing business needs, communicating, collaborating, and nurturing opportunities with others.
- Program management: Knowledge of the process of managing several related projects, often with the intention of improving an organization's performance.
- Storytelling: Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy-in.
- Intellum/Evolve
- Training Content
- Program Management
- Instructional Design
- B.A. Degree in Management, Business, or related field
