Intake Specialist

This position will be responsible for intake functions for programs for The Workforce Connection’s Boone, Stephenson, and Winnebago counties, and entering customer data into a state database. Present information on services of The Workforce Connection and administer various tests and assessments. Assist with assigned services, records, reports and program development. Work collaboratively with program and community partners.

Responsibilities & Essential Functions:

• Provide intake functions and enter incoming customer data into The Workforce Connection database (IWDS) in a timely manner.
• Host orientation sessions at the Workforce Connection as well as other community events and administer various tests and assessments.
• Conduct Intake file review/check list to include evaluation of application documents and data to verify initial eligibility under program policy. Review initial application for completeness. Document all verification evidence.
• Assign new and eligible clients to Career Planners based on reporting criteria.
• Assist staff with recruitment efforts
• Provide necessary guidance on the eligibility documentation requirements.
• Develop and maintain relationships with partner and community agencies to promote Workforce services and programs.
• Strategically outreach to local organizations to promote Workforce services and programs
• Participation in meetings, committees, and ongoing training related to working effectively with program participants.
• Implement and maintain a client characteristic and referral tracking system.
• Ensure confidentiality of records.
• Display a responsive and professional manner in promptly responding to requests, complaints, and problems.
• Maintain a working knowledge of program goals, guidelines, and eligibility criteria, as well as knowledge of other State and Federal agencies and programs.

Qualifications & Basic Job Requirements:

• High School Diploma or GED required. College degree preferred.
• Demonstrated ability to work with individuals with barriers to employment and understand and communicate with diverse groups.
• The ability to motivate and assist individuals in performing work.
• Strong verbal and written communication skills.
• High customer service focus.
• Functional use of Microsoft applications such as Word, Excel, PowerPoint and Outlook.
• Valid Drivers license and reliable, insured automobile. Must be able to travel to multiple communities frequently.

Characteristic Functions:

• Professional and friendly approach to create a welcoming atmosphere.
• Excellent organizational skills.
• Ability to create innovative solutions for job seekers.

Goodwill values diversity and is an equal opportunity employer. If you need an alternative method to applying for this position, please contact Goodwill's Human Resource Department at DEI@goodwillni.org.