Intake Specialist - Sexual Allegations Unit

Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans: academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning

Job Summary:

The Office of Inspector General (OIG) is the independent oversight body for Chicago’s approximately 650 public, contract and charter schools.

The OIG is seeking to hire an Intake Specialist. Under direction of the Inspector General and the Chief of the Sexual Allegation Unit (SAU), the Intake Specialist will take complaints regarding allegations of sexual abuse or sexual harassment of CPS students.

The Intake Specialist will be held accountable for the following responsibilities:

• Intake and process new complaints by answering the 833-TELL-CPS Hotline and receiving reports of sexual abuse or harassment via email

• Follow up with school administration for additional information as needed

• Data entry to track and monitor complaints

• Preliminary follow up with complainants and others as appropriate to gather facts pertaining to allegations of alleged sexual abuse or sexual harassment of CPS students by staff members

• Watch surveillance video, review emails and phone records, request and review personnel files and past disciplinary records, and engage in other investigatory acts as appropriate

• Prepare detailed and accurate reports of activities conducted in each investigation

• Prepare complaints for action by Inspector General and other supervisors

• Update and maintain case files and case management records in order to report on the status of assigned investigations

• Assist investigative staff in the conduct of criminal, large-scale and complex Investigations

• Closely coordinate with CPS’ Law, Safety and Security, and Title IX Offices, other departments and external agencies to ensure student safety and facilitate the delivery of trauma and/or social – emotional services to students, families and staff

• Occasional need to visit off-site CPS location to pick up evidence or other materials

• Perform additional ad hoc duties as assigned

In order to be successful and achieve the above responsibilities, the Intake Specialist must possess the following qualifications:

Education Required:

• High School Diploma or GED

• Bachelor’s degree from an accredited college or university, preferred

Experience Required:

• Two years of experience in positions requiring strong organization and documentation skills, preferably in an investigative or compliance environment.

• Previous work history with demonstrated ability to meet short deadlines

• Or an equivalent combination of education, training, and experience

• Proven ability to distill information and concisely report on it to supervisors

• Language fluency in both English and Spanish a plus

• A valid State of Illinois driver’s license

• Flexible availability during non-operating hours

Knowledge, Skills and Abilities:

• Ability to multi-task in a fast-paced environment

• Refined judgment with the ability to manage highly sensitive and confidential information

• Skills in the areas of conflict resolution, problem solving techniques, interviewing, and investigation

• Analytical and critical thinking skills demonstrated by the ability to analyze information and facilitate resolution of difficult challenges, including the ability to handle issues of complex and extreme sensitivity

• Ability to write concise, logical and analytical reports to convey complex issues

• Ability to prioritize tasks, manage multiple deadlines and work independently while maintaining high levels of organization

• Interpersonal skills and the ability to work with a wide range of people, including children, parents, faculty, staff and law enforcement

Conditions of Employment

As a condition of employment with the Chicago Public Schools (CPS), employees are required to:

• Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

• Be Fully Vaccinated Against COVID-19 - Unless approved for a medical or religious exemption, all employees are required to be up-to-date on COVID-19 vaccinations, including boosters, and to submit proof of vaccination to the district within 30 days of hire. “Up-to-date” on vaccination is defined as being at least two weeks past all primary vaccine doses and any applicable boosters. Unvaccinated staff with an approved exemption must submit to weekly testing.