Intake Receptionist/Guest Engagement Manager (Gem)

The Intake Receptionist/Guest Engagement Manager (GEM) position at Attento Counseling functions as the first interaction for prospective clients who are seeking mental health counseling. As the point of first contact, the GEM represents the face of the organization in terms of support and access to quality therapeutic services. The position is an In-Office position that combines director and administrative support as well as incoming call/e-mail request management. The position is vital to the operation of our Attento Practice office serving 800-1000 clients per week. We are looking for a highly motivated and positive “team oriented” individual who is extremely organized, detail oriented, and thrives in a fast paced and dynamic work environment.

Requirements:

• Passion for positive approach to client care and services
• Self-motivated individual who can work effectively with Practice Directors, staff and the Attento Leadership Team and can be a real contributor to the success of the Practice
• Willingness/Ability to utilize technology driven resources - training to be provided.
• Understands and embraces the concept of “Owning the Look and Function” of a therapy office focused on premium care both in terms of client support and professional appearance/readiness of the office space
• Applicant has the unique ability to multi-task and be self directed, defined as:
• 1. Being Flexible & Adaptable
• 2. Raising the Bar of Service Expectations for All Staff and Clients
• 3. Demonstrating Professionalism and Integrity.
• 4. Possessing a “Make it Happen/Problem Solving” Attitude
• 5. Accepts the key role of facilitating teamwork in the Office.
• 6. The keeper of all site specific knowledge.

Therapy Office Administrative Specialist Job Duties:

• New client intakes/Insurance verification/Enrollment fee collection/Scheduling appointments
• Physical Office Management (the look and feel of the office)
• Weekly team meeting attendance
• Daily communication with clinicians, directors, leadership team, and most importantly our clients
• Office supply management
• Site-based HIPAA compliance monitoring
• Office Security and Safety Protocols
• Owns and executes administrative responsibilities under the direction of site Director

What we offer:

HOURLY NON-EXEMPT RATE ($18.00-$20.00 per hour): Expected Hours 25-30 per week.

MONTHLY TEAM INCENTIVE POOLING: Based on contributions for successful intake processing and achieving quality work/clean client charts, shared bonus division for meeting 80% closure of enrollment fee processing.

• Convenient therapeutic office location.
• Perks: flexible scheduling, on the job training, access to qualified professionals, relevant future job experience and training, opportunity to help/support those in need.
• Professional experience offering an individual the opportunity for “High Job Satisfaction”

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 – 35 per week

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Do you have experience with Insurance Verification?

Experience:

• Customer service: 2 years (Required)

Work Location: In person