Intake Coordinator

Your job is more than a job
Why a Great Place to Work:
You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
JOB DUTIES

• Serves as the "point person" to facilitate incoming and outgoing behavioral health transfer from LCMC facilities, this includes transportation set up.
• Maintains communication with all parties including but not limited to attending/accepting MD, behavioral health nurse and referring facility.
• Reviews case with MD, nursing, accepting facilities to coordinate best transfer fit for patient based on clinical knowledge.

• Uses problem-solving skills to determine best course of action which will be satisfactory to the patient and referral health care team to place the patient in the safest care setting.
• Maintains streamlined communication with the appropriate physicians in order to facilitate behavioral health transfers.
• Thinks clinically through psychiatric placement decisions while coordinating with the care team.

• Utilizes clinical experience as a foundation for gathering accurate clinical data to assess and coordinate safe, appropriate, and prompt bed assignment of the behavioral health patient.
• Utilizes clinical knowledge to determine appropriate facility based on psychiatric condition.

• Documents, tracks, and coordinates logistics for hospital transfers when appropriate, and bed planning within the electronic health record.
• Has vast knowledge of bed planning process and transfer workflow within the EHR utilized.
• Provides details of transfer information and coordination of care.
• Answers the phone when ringing, uses appropriate phone etiquette and guides callers through appropriate hospital process.

• Establishes and maintains a high degree of awareness and knowledge of behavioral health workflows including the behavioral health facility services, and programs.
• Understands how transfers are facilitated and can coordinate transfers in and out of the LCMC Health System.
• Understands the transfer process for processing behavioral health patients and their psychiatric diagnoses.

• Maintains professional and technical knowledge through continuous education and accepts new assignments and performs additional duties as requested such as medical transfer overflow coordination.
• Other responsibilities will include but will not be limited to adult transfer center coordination, medical record retrieving and uploading, faxing, and printing.

License/Certification:
Required: Licensed EMT, NREMT, EMR in the State of Louisiana.
Experience:
Minimum Required: 3 years medical field experience as an EMT, Paramedic, NREMT, or with Electronic Medical Record (EMR) experience.
Preferred: Critical care and/or emergency, behavioral Health, or patient care technician experience.
Special Skills/Training:

• Knowledge of Behavioral Health with high level critical thinking ability.
• Exhibits excellent customer relationship skills including telephone and personal communication with all customer groups (physicians, administrators, nurses, case managers, and other team members).
• Proficient in hospital computer systems for accurate data collection, monitoring and evaluation

REPORTING RELATIONSHIPS

• Does this position formally supervise employees? No

WORK SHIFT:
Days (United States of America)
LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary
Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.