Intake Coordinator

Avenues Recovery Center is seeking to hire an Intake Coordinatorfor our in the Townsend/North Shore region!

We are looking for candidates that enjoy making a real difference in the lives of others. We offer competitivesalaries, a richbenefits package, flexibility, and a great environment. We consider our employees family and have a tight knit network for support and comfort right at work!

Townsend Recovery Center is a our existing facility in the North Shore Louisiana area. It is a 60-bed detox and residential facility designed from the get go to treat the entire patient; mind, body, and spirit. Truly a one-of-a-kind facility with a one-of-a-kind medical and clinical team.

Primary Focus: The primary function of the Intake coordinator is to facilitate placement in treatment for those struggling with addiction by organizing and managing the process when an incoming patient reaches out to Avenues

Responsibilities Include (but not limited to):

• Collaborate with and support admissions call center team by following up on patient inquiries, clarifying clinical criteria, sharing a sense of urgency to admit whenever clinically appropriate, maintaining relationships with referral sources as needed.
• Maintain compassionate, professional, and confident rapport with patients to cultivate confidence in treatment and commitment to admit as scheduled.
• Communicate program features, clinical impact, services offered, and any additional information needed to promote facility and support patients, families, and others instrumental in facilitating admissions for those who can benefit from treatment.
• Involved in scheduling, transportation, and necessary arrangements to transition patients into treatment efficiently.
• Facilitate proper communication is followed to ensure treatment team and support staff are prepared for admission, to orient client and address urgent clinical needs, and to follow up on anything needed to secure patients' placement at the facility and set client up for a successful treatment experience.
• Coordinate with utilization review department for all case management, referrals, and authorizations needed prior to or immediately upon admit.
• Clarify extended care plans in accordance with facility program framework and have approved plan and other special insurance needs such as FMLA/COBRA with executive director and confirm they are noted on client face sheet.

Qualifications:

• CIT certification or above
• A minimum of 1-year experience in treatment industry preferred.
• Current and valid state issued Driver License
• Valid CPR certification and First Aid

Benefits Offered:

• Medical Insurance
• Dental
• Vision
• Accident
• Critical Illness
• Hospital Indemnity
• Voluntary Short Term Disability Insurance (STD)
• Voluntary Long Term Disability Insurance (LTD)
• Employer-Paid Life and AD&D
• LifeTime Benefit Term Insurance with Long Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program
• Flexible Spending Account (FSA) - Medical
• Dependent Care FSA (DCFSA) - Dependents
• Health Savings Account (HSA)
• 401k- Up to 3% annually, 100% match rate

Join a growing, successful, team and see why working at Avenues Recovery will be your dream job!