Intake Coordinator

BACKGROUND:

Established in 2006, Hope For The Warriors (HOPE) is a civilian, 501(c)(3) non-profit organization. The mission of Hope For the Warriors is to restore the quality of life for post-9/11 service members, their families, and families of the fallen who have sustained physical and psychological wounds in the line of duty. Hope For The Warriors is dedicated to restoring a sense of self, restoring the family unit, and restoring hope for our service members and our military families.

CORE VALUES:

Hope For The Warriors understands the challenges, pride, and joy of being a military family. For today, tomorrow, and years to come, we will strive to meet the changing needs of service members and their families. Additionally, we value community. Through our grassroots philosophy of interacting with the communities Veterans live and work in, we establish and nurture the relationships that have become the foundation of our support.

INTAKE COORDINATOR:

The Intake Coordinator provides support to the Cohen Clinic at Hope For The Warriors as the first contact for services. The Intake Coordinator will conduct phone and face to face screenings and intakes on-site and off-site for veterans and their families. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations and care coordination.

Responsibilities

• Conduct initial intakes with veterans and /or family member. Coordinate case assignment with Cohen Clinic multi-disciplinary team. Document detailed intakes on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director and Outreach Manager.
• Provide services via Telehealth platform, as required.
• Meet regularly with Outreach Manager and Lead Clinician to coordinate case assignments, client activities at satellite locations, report referral to admission conversion rate; Provide ongoing program evaluation and recommendations to the Outreach Manager and Clinic Director for continuous growth and quality.
• Be active in and network with veteran community groups. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Cohen Clinic and its programs.
• Knowledge of local community resources and provide warm hand-offs for veterans and families needing external referrals.

Qualities

• Ability to communicate clearly and effectively via oral or written means. Ability to communicate appropriately with all levels of individuals. Ability to make oral presentations and write clear detailed case notes. Ability to present a professional and positive demeanor to staff, funders, officials and the general public.
• Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to represent the agency and respond professionally in all situations.
• Ability to think analytically and evaluate the impact of treatment options and recommendations. Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and conceptually on a long-term basis.
• Ability to negotiate clients down from stressful situations, potential threatening behaviors. Ability to persuade clients to make appropriate life decisions.

Qualifications

• Master’s Degree in Social Services field. Active LMSW or LPC-Intern. Maintain license and/or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services.
• 3+ years post-Master’s intake coordination and/or case management preferred. Experience working with Veteran and Military population highly preferred. Bilingual candidates are highly preferred.
• Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• Driver’s license with clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations and with such frequency to conductscreenings and intakes at designated satellite locations. Must not pose a direct threat or significant riskof substantial harm to the safety or health of himself/herself or others.
• Working knowledge of MS Word and Outlook. 45 WPM, 95% accuracy.
• Knowledge of mental illness and mental health diagnoses. Knowledge of various treatment modalities and methods. Knowledge of community resources.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified employee will work in a dynamic office setting, and interact with staff, consultants, and outside vendors, therefore he/she may be subjected to interruptions throughout the workday. The position will require some flexible hours, and when applicable, local and national travel will be required.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the ability to sit for sustained periods of time, travel and drive. The vision requirement includes close vision. The employee is occasionally required to lift up to 30 pounds.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday

Work Location: In person