Receptionist/Intake Coordinator

Receptionist / Intake Coordinator

Overview:

We are seeking a skilled and personable Receptionist/Intake Coordinator to join our dynamic law firm. As the first point of contact for clients, this individual will play a crucial role in creating a positive and professional image for our firm.

Responsibilities:

• Greet clients and visitors in a courteous and professional manner.
• Manage incoming calls, route them to the appropriate personnel, and take messages when necessary.
• Ensure the reception area is tidy and presentable.
• Communicate effectively with potential clients to understand their legal needs.
• Collect and record essential client information during initial contact.
• Efficiently manage client intake paperwork and documentation.
• Coordinate and schedule client consultations and appointments.
• Maintain the firm's calendar, coordinating and rescheduling appointments as needed.
• Provide administrative support to attorneys and staff as required.
• Relay messages, announcements, and information to the appropriate parties promptly.
• Respond to general inquiries from clients, potential clients, and other visitors.

Qualifications:

• Previous experience in a receptionist or customer service role is preferred. Pay is determined based on experience.
• Professional and friendly demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize responsibilities.
• Uphold a high standard of confidentiality and discretion.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Greenville, NC 27858: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person