Insurance Customer Service Representative - Part Time

Sons of Norway – Minneapolis, MN

About Us

Sons of Norway, a financial services and international cultural organization headquartered in Minneapolis, began with shared values and a simple promise of financial security when like-minded people came together to protect their families, celebrate their culture and strengthen their community.

For more than 125 years, we’ve lived our mission to promote and preserve the heritage and culture of Norway, celebrate our relationships with other Nordic countries and provide quality insurance and financial products to our members. Now more than 52,000 members strong, we play an active role in communities throughout North America and Norway.

Job Description:

Our Sons of Norway Insurance Customer Support Representative will connect with our Insurance Customers and Sales Agents.

Duties Include:

• Answer phone inquiries from customers and insurance agents regarding policy status, account status, claims, billing, address changes, benefit verification.
• Investigate and resolve customer problems and disputes in a timely and efficient manner
• Providing customers and agents with status updates, policy and product information.
• Document phone calls using on Amazon Connect Phone System.
• Process paperwork for insurance providers and carriers which include additions, deletions, confirmation letters, data entry forms, adjusting invoices, changing beneficiaries, and issuing certificates of insurance
• Maintain accurate record & documents

Skills:

• Excellent interpersonal, verbal, and written communication skills
• Demonstrate diplomacy and tact while interacting with all levels within and outside of the organization
• Call Center experience preferred
• Excellent Customer Service and phone skills are essential

Qualifications: · High School Graduate

· Typing ability.

· Excellent communication skills.

· Good organizational and time management skills.