Insurance Customer Service Assistant

Are you looking to grow? So are we!

Team Janssen with COUNTRY Financial in Bend, Oregon, is looking for an enthusiastic, people-driven person who is eager to learn. This is an opportunity to join our small and successful team as a Full-Time Insurance Customer Service Assistant and in this role you will provide exceptional Customer Service to our clients, and support our team by addressing insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. Our team has been recognized for their top-notch service and are looking for someone who has the skills to deliver an amazing experience while always ensuring our clients have the coverage they need.

This is an opportunity for those want to find a fit in the financial services and insurance industry with career paths to fit your "working genius" and "ideal traits". We're ready to invest and if you are looking to join a team that cares about both our clients and you, apply today!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Paid Holidays

Mon-Fri Schedule

Hands on Training

Professional Development

Career Growth Opportunities

Successful CSRs:

• Provide exceptional Customer Service and support.
• Communicate in a timely and consistent manner.
• Under promise and over deliver.

Typical tasks include:

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Answer incoming phone calls on the first ring.
• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Process customer renewals.

Will provide two week OR Property & Casualty licensing plan prior to starting.

Successful CSRs

• Possess a genuine willingness to learn, resourceful and coachable.
• Be a great self-starter with a sense of urgency.
• Prioritize follow-thru and follow-up, especially when multi-tasking.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• Great Customer Service skills.