Installation Technician

Must Haves :

• 0-1 years experience with low voltage, cabling, IT, installation, technical repair or troubleshoot, or applicable industry experience
• Current valid State Driver's License and Vehicle
• Excellent customer service and communication skills
• Must provide own tools including: Folding Ladder, Electric Drill, Screwdrivers, etc. (ADT provides: drill bits, screws, zip ties, etc.)

Plusses :

• Hands-on experience with installation, repair, using power tools, troubleshooting or setting up devices (security cameras, alarm systems, etc.)
• Other devices: Network/WiFi in small homes, wires/cabling in residential locations (CATS, CAT6, etc.), phones, tablets, ATMs, printers, etc.
• Customer service experience - Will be speaking with and interacting with customers on a daily basis
• O6/Journeyman License

Day to Day:

• Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process
• Meets customer commitments by arriving within estimated time of arrival
• Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follows and completes required processes of wired and wireless technology and connection procedures
• Tests and validates system signals/communication with central monitoring to properly establish service
• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services
• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.