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Form of workJob Description
At Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Position Summary
Safe Haven Security is looking for an Installation Technician / Security Advisor to join our organization. In the role of Installation Technician / Security Advisor you will play a crucial role in providing best-in-class service to our customers by installing, servicing, and troubleshooting residential alarm and automation systems. Your primary goal will be to ensure the proper functioning and optimal performance of security systems, providing our customers with peace of mind and protection.
In this role you will:
- Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
- Engaging in sales consultations with customers to understand their needs and recommend appropriate security solutions.
- Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
- Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
- Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
- Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
- Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast-paced, and demanding work environment.
To be successful in this role, you should have:
- The ability to obtain or possess basic tools necessary for the job duties.
- Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
- Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
- Ability to diagnose and resolve technical issues efficiently, utilizing problem solving skills to identify root causes and implement effective solutions.
What Safe Haven requires in a candidate:
- Auto insurance coverage must meet company standards throughout employment.
- Must be able to obtain or possess an alarm agent permit where applicable and according to Federal, State, and Municipal laws.
- Must be able to obtain or possess a valid driver's license and driving history must meet company standards throughout employment.
- High School diploma, or equivalent.
Physical requirements of the role:
Candidates in the role of Installation Technician / Security Advisor must meet these physical requirements to ensure not only their own safety, but also the quality and reliability of the installations performed. All potential employees will be evaluated for these requirements as part of the hiring process.
- Sustained periods of standing, climbing on ladders, and maneuvering in tight spaces.
- Ability to use hand and power tools, and the ability to handle small components accurately.
- Ability to lift, carry, and position heavy objects up to 50 pounds, potentially overhead or in awkward positions.
- Keen eyesight for detailed work.
- Frequent bending, crouching, reaching, and maintaining balance while working on ladders or at elevated heights.
- Capability to work in diverse indoor and outdoor environments, enduring temperature fluctuations and inclement weather.
- Ability to drive personal vehicle for long periods of time throughout the day.
Safe Haven’s core business, smart home security, helps homeowners protect their home and family while making life easier with today’s most innovative smart home technology. Safe Haven also provides Solar and internet solutions to our 1,000,000+ customers nationwide.
Safe Haven Security is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
