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Form of workDescription:DESIRED EXPERIENCE:* Minimum of two to five years of previous, relevant field service experience preferred* Experience in one or more of the following industries preferred: Electronic Security* High School diploma or equivalent* Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.* Access Control experience in any of the following products are preferred. AMAG / Genetec / Lenel / Software House - CCURE / S2* CCTV experience in the following products are preferred. Milestone / Genetec / AXIS / Lenel* Intrusion experience in the following products are preferred.
DMP / BoschRESPONSIBILITIES * Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary.* Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.* Completes accurate and detailed service reports for customer and for the company to allow for accurate invoicing and job cost tracking.* Acts as our customers best service provider at all times thereby ensuring the company is the customers first choice for service.* Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.* Provides technical support to end users and field labor when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.* Keeps up to date and informed on all company products, services and policies.* Presents a professional image at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.* Communicates with and work with the other team members consistently to improve overall operations* Perform other duties and responsibilities as requested or required.SKILLS:* Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted* Developing technical skills and experience related to electronic security and/or other systems interfaced with same.* Programming skills and proven ability to troubleshoot problems and look for solutions* Must be a self-starter and work well with direct supervision* Solid mechanical and electrical aptitude (e.g.
works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)* Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.* Good verbal, written and interpersonal communication skills* Basic organizational skills and the ability to handle multiple service needs simultaneously* Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)Skills:Installation, Access control, CCTV, licensed journeyman, securityTop Skills Details:Installation, Access control, CCTVAdditional Skills & Qualifications:Need to be a team player.
References need to speak to this. Can not have someone who likes to work by themselves or going to go in thinking they are going to do it "their way" - License needs to be active and check out with L&IExperience Level:Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
