Installation Scheduler

INSTALLATION SCHEDULER

JOB DESCRIPTION

Job Title:

Installation Scheduler

Department w/ Code:

Operations/09

Reports To:

Office Manager

FLSA Status:

Non-exempt

Position Summary: Under general supervision of the Office Manager. This position requires an ability to create, build and strengthen the relationships between RbA Operations team and customers. Maintains a customer-centric to support RbA Signature Service standards.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedules the Installation and any subsequent trade crews needed for homeowner installations. Allow weekly openings for services or warranty to be scheduled in a timely manner.
• Be familiar with entire installation packet which includes how many Installation crew members are needed for number of units being installed, any subsequent trade crews needed and matching of crew skillset to project difficulty, specialty tools/equipment, and homeowner has received and prepared for and completed any tasks that are their responsibility and the removal of obstructions around the job site prior to project starting.
• Collaborates with the Installation Supervisor and other Installation Scheduler's on all projects.
• Understand which trade skills each Installation crew has to appropriately assign installations and optimize overall production efficiency and output. Other duties as assigned.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus

Adaptability

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Cooperation

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Managing Customer Focus

Managing People

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving

Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.

Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Quantity

Teamwork

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

3 to 5 years customer service experience interacting with customers via the phone, non-customer facing. Minimum 1 year of escalated customer service experience required. 1-2 years of product installation scheduling customers, geographical routes and workforce. Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner. High school diploma or GED required.

Language Ability:

Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.

Mathematical Ability:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Required knowledge of Microsoft Outlook, Excel (intermediate). Preferred, but not required, Microsoft Teams, SharePoint, SalesForce, and computer texting software.

Certificates and Licenses:

Not applicable.

Supervisory Responsibilities: Not applicable.

Other Qualifications:

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works indoors in a climate-controlled setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must maintain regular and acceptable attendance. Employees must display strong interpersonal skills, adaptability, initiative, dependability, oral and written communications skills, work standards and follow up. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Overland Park, KS 66214 (Required)

Ability to Relocate:

• Overland Park, KS 66214: Relocate before starting work (Required)

Work Location: In person