Installation Scheduler

OVERVIEW
NuCO2, the largest, best, and only national provider of beverage grade CO2 to the Foodservice and Hospitality Industry is a growth company.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work with Field Operations and Sales to meet deadlines for installing CO2 tanks and beer equipment
• Independently prioritize and create soft schedules and hard schedules for pending service and installations along with confirming all scheduled installations.
• Daily and weekly reporting of completed or rescheduled installations
• Use and knowledge of the ICT tool for scheduling purposes
• Respond to emails within a 1 hour time period
• Respond to any safety related service cases within a 1 hour time period.
• Handle a minimum of 50-75 phone inbound or outbound calls a day, including Verizon cell phone calls from the field.
• Expected to attend quarterly conference calls to discuss installations and other requests.
• Expected to communicate estimated time of arrival to customers on a daily basis.
• Basic troubleshooting knowledge of all NuCO2 equipment.
• Responsible for paging calls out to the technicians daily to ensure scheduled work is completed on a daily basis.
• Know and understand OP-030 Scheduling Installation Process

QUALIFICATIONS:
Core Values: Exemplifies and demonstrates NuCO2's Core Values such as; "Deliver Wow Service", "Act Like An Owner", "Safety First", "Win As A Team" and "Make It Better Every Day".

• Must be able to give clear instruction/direction to Installation Technicians
• Ability to multi-task in a call center environment.
• Ability to work independently with minimal supervision.
• Must be very organized, able to prioritize tasks, and be detail-oriented.
• Must be effective team player with excellent interpersonal skills.
• Effective problem solving skills with an attention to detail.
• Effective oral communication and listening skills.
• Must have pleasant telephone voice/manner/etiquette skills.
• Need knowledge of the CO2 tanks and how they work.
• Need to know and understand the safety guidelines.

EDUCATION AND TRAINING:
High school diploma or general education degree (GED);
EXPERIENCE:

• Two year customer service experience in a call center environment preferably in retail, airline, food service, or service delivery industry.
• Experience using Outlook, MS Excel, and MS Word.

INTERACTION:
This position will interact with all levels of the organization as well as external customers.
COMMUNICATION AND COGNITIVE ABILITIES:

• Works well under pressure situations
• Passion for delivering results to customers
• Willingness/enthusiasm for accepting responsibility and accountability; An "ownership mentality"
• Strong work ethic
• Independent worker.
• Ability to deal effectively with ambiguity.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.
• Recognized as a source of expertise and possessing a distinct point of view.

#INDCOR1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)