Inside Sales Representative - Bilingual (Spanish)

WHO WE ARE:

Located in Round Rock, TX, we are the industry-leading Mini Computer Specialist. We serve a wide range of markets where small form factor PCs are desired including offices, digital signs, kiosks, conference rooms, gaming, and entertainment. In other words, we’re really rather fabulous. Feel free to check-out our YouTube channel to learn more about us.

SCOPE/GENERAL PURPOSE OF JOB:

The Inside Sales Representative is a dynamic role that involves both administrative responsibilities and direct involvement in sales activities. This position plays a pivotal role in streamlining sales processes, ensuring efficient operations, and actively contributing to revenue generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accurately process customer orders (high volume), verifying details and coordinating with relevant departments for order fulfillment
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction
• Maintain organized sales records, including orders, invoices, and customer communications
• Monitor and manage inventory levels to ensure product availability
• Input and update customer information in the CRM system, ensuring data accuracy and completeness
• Actively seek out and qualify potential leads and prospects ensuring sales targets are met
• Initiate contact with leads through various channels, such as phone calls, emails or chat
• Maintain and nurture relationships with existing clients, identifying upselling or cross-selling opportunities
• Stay up-to-date with new products and features
• Support the sales team with general operations to help reach the team’s objectives

EDUCATION AND/OR EXPERIENCE:

• Two (2) plus years of experience as an Inside Sales Representative, Sales Administrator or other administrative role
• High school diploma or equivalent
• Technical call center experience a plus

QUALIFICATIONS:

• Proficient with CRM software, ERP, G Suite and MS Office (Excel specifically)
• Strong knowledge of sales performance metrics and KPIs
• Able to prioritize and succeed under tight deadlines
• Excellent organizational, attention to detail and multitasking skills
• A team player with high level of dedication
• Ability to prioritize and work under strict deadlines
• Excellent communication skills, both written and oral
• Understanding of sales performance metrics and KPIs
• Accurate and efficient data entry skills
• Computer hardware knowledge preferred

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Inside sales: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person